{"id":161162,"date":"2025-07-17T18:16:29","date_gmt":"2025-07-17T16:16:29","guid":{"rendered":"https:\/\/virtualdesk.es\/casos-de-exito\/gobierno-de-la-rioja\/"},"modified":"2026-01-22T13:27:09","modified_gmt":"2026-01-22T12:27:09","slug":"government-of-la-rioja","status":"publish","type":"portfolio","link":"https:\/\/virtualdesk.es\/en\/casos-de-exito\/government-of-la-rioja\/","title":{"rendered":"Government of La Rioja"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;4&#8243; bottom_padding=&#8221;4&#8243; back_color=&#8221;color-vyce&#8221; back_image=&#8221;97923&#8243; back_position=&#8221;center top&#8221; overlay_alpha=&#8221;50&#8243; overlay_animated=&#8221;yes&#8221; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; top_divider=&#8221;gradient&#8221; bottom_divider=&#8221;step_3_4&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;695350&#8243; back_color_type=&#8221;uncode-palette&#8221; overlay_animated_1_color_type=&#8221;uncode-solid&#8221; overlay_animated_1_color_solid=&#8221;#3a35ce&#8221; overlay_animated_2_color_type=&#8221;uncode-solid&#8221; overlay_animated_2_color_solid=&#8221;#00cdf2&#8243;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;6&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;744311&#8243;][vc_single_image media=&#8221;57418&#8243; media_width_percent=&#8221;20&#8243; alignment=&#8221;center&#8221; uncode_shortcode_id=&#8221;127683&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; inverted_device_order=&#8221;yes&#8221; limit_content=&#8221;&#8221; uncode_shortcode_id=&#8221;156810&#8243; css=&#8221;.vc_custom_1752595079141{margin-top: 75px !important;}&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;2&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;4&#8243; align_mobile=&#8221;align_center_mobile&#8221; mobile_width=&#8221;0&#8243; width=&#8221;7\/12&#8243; uncode_shortcode_id=&#8221;128842&#8243;][vc_custom_heading text_color=&#8221;accent&#8221; heading_semantic=&#8221;h4&#8243; text_size=&#8221;h4&#8243; text_weight=&#8221;400&#8243; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;181558&#8243; text_color_type=&#8221;uncode-palette&#8221;]Case study[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;h1&#8243; text_size=&#8221;&#8221; uncode_shortcode_id=&#8221;190334&#8243;]La Rioja needed to better serve its citizens.[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; text_weight=&#8221;400&#8243; uncode_shortcode_id=&#8221;105764&#8243; subheading=&#8221;The solution had to adapt to regulatory and organizational changes, improve efficiency, and respond to the increased social demand in the territory.&#8221;]The Government of La Rioja, within its strategy to modernize <strong>Social Services<\/strong>, considered the implementation of a smart card for citizens and the replacement of obsolete systems that prevented interoperability.[\/vc_custom_heading][vc_empty_space empty_h=&#8221;1&#8243;][vc_button button_color=&#8221;accent&#8221; size=&#8221;btn-lg&#8221; text_skin=&#8221;yes&#8221; custom_typo=&#8221;yes&#8221; font_family=&#8221;font-207124&#8243; font_weight=&#8221;600&#8243; border_width=&#8221;0&#8243; scale_mobile=&#8221;no&#8221; link=&#8221;url:https%3A%2F%2Fvirtualdesk.es%2Fen%2Fcatalogo%2Fproducts%2Fsocyal%2F|target:_blank&#8221; button_color_type=&#8221;uncode-palette&#8221; uncode_shortcode_id=&#8221;881154&#8243;]Discover SOCYAL[\/vc_button][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; style=&#8221;dark&#8221; back_image=&#8221;99798&#8243; back_position=&#8221;right top&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;4&#8243; mobile_width=&#8221;0&#8243; width=&#8221;5\/12&#8243; uncode_shortcode_id=&#8221;195800&#8243; back_size=&#8221;80%&#8221;][vc_single_image media=&#8221;160007&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;one-one&#8221; alignment=&#8221;center&#8221; shape=&#8221;img-round&#8221; shadow=&#8221;yes&#8221; shadow_weight=&#8221;lg&#8221; shadow_darker=&#8221;yes&#8221; uncode_shortcode_id=&#8221;500559&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;4&#8243; bottom_padding=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;1&#8243; top_divider=&#8221;gradient&#8221; bottom_divider=&#8221;gradient&#8221; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;132771&#8243;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_visibility=&#8221;yes&#8221; align_mobile=&#8221;align_center_mobile&#8221; mobile_width=&#8221;0&#8243; width=&#8221;5\/12&#8243; uncode_shortcode_id=&#8221;575850&#8243;][vc_custom_heading text_size=&#8221;h3&#8243; uncode_shortcode_id=&#8221;101689&#8243;]With a commitment to improving social care, optimizing resources, and offering a more accessible service, the region entrusted Virtual Desk to design an advanced technological solution that would digitize processes, streamline procedures, and facilitate people-centered management.[\/vc_custom_heading][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; font_family=&#8221;font-955596&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;7\/12&#8243; uncode_shortcode_id=&#8221;319231&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;4&#8243; align_mobile=&#8221;align_center_mobile&#8221; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;202330&#8243;][vc_custom_heading text_color=&#8221;accent&#8221; heading_semantic=&#8221;h6&#8243; text_size=&#8221;custom&#8221; uncode_shortcode_id=&#8221;212803&#8243; text_color_type=&#8221;uncode-palette&#8221; heading_custom_size=&#8221;50px&#8221;]+180M\u20ac[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;h4&#8243; text_size=&#8221;h4&#8243; uncode_shortcode_id=&#8221;101856&#8243;]Social budget[\/vc_custom_heading][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;4&#8243; align_mobile=&#8221;align_center_mobile&#8221; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;187990&#8243;][vc_custom_heading text_color=&#8221;accent&#8221; heading_semantic=&#8221;h6&#8243; text_size=&#8221;custom&#8221; uncode_shortcode_id=&#8221;116971&#8243; text_color_type=&#8221;uncode-palette&#8221; heading_custom_size=&#8221;50px&#8221;]80%[\/vc_custom_heading][vc_custom_heading text_size=&#8221;h4&#8243; uncode_shortcode_id=&#8221;269997&#8243;]Prolonged delays[\/vc_custom_heading][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;202452&#8243;][vc_custom_heading text_color=&#8221;accent&#8221; heading_semantic=&#8221;h6&#8243; text_size=&#8221;custom&#8221; uncode_shortcode_id=&#8221;275011&#8243; text_color_type=&#8221;uncode-palette&#8221; heading_custom_size=&#8221;50px&#8221;]100%[\/vc_custom_heading][vc_custom_heading text_size=&#8221;h4&#8243; uncode_shortcode_id=&#8221;860273&#8243;]Lack of interoperability[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;849573&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_custom_heading text_size=&#8221;h4&#8243; uncode_shortcode_id=&#8221;141668&#8243;]La Rioja needed to completely renew its social system to guarantee a modern, scalable and accessible service to all citizens.[\/vc_custom_heading][uncode_list icon=&#8221;fa fa-minus&#8221; icon_color=&#8221;color-blue&#8221; uncode_shortcode_id=&#8221;204258&#8243; icon_color_type=&#8221;uncode-palette&#8221;]<\/p>\n<ul>\n<li><strong>\u20ac180M social budget,<\/strong> with pressure to modernize processes and optimize investment.<\/li>\n<li><strong>80% of prolonged delays<\/strong> in social files and procedures.<\/li>\n<li><strong>100% lack of interoperability,<\/strong> with systems disconnected between organizational levels.<\/li>\n<li><strong>Inefficient data management,<\/strong> with manual processes that generated errors and slowed down service.<\/li>\n<li><strong>Growing demand,<\/strong> especially among dependent populations and vulnerable groups.<\/li>\n<li><strong>Need for flexibility,<\/strong> to adapt processes to changing regulations.<\/li>\n<\/ul>\n<p>[\/uncode_list][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;5&#8243; bottom_padding=&#8221;5&#8243; overlay_alpha=&#8221;50&#8243; 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z_index=&#8221;0&#8243; medium_width=&#8221;5&#8243; mobile_width=&#8221;5&#8243; width=&#8221;8\/12&#8243; uncode_shortcode_id=&#8221;866731&#8243;][vc_single_image media=&#8221;157811&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;five-four&#8221; shape=&#8221;img-round&#8221; uncode_shortcode_id=&#8221;318039&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; font_family=&#8221;font-955596&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;4&#8243; align_mobile=&#8221;align_center_mobile&#8221; mobile_width=&#8221;0&#8243; width=&#8221;7\/12&#8243; uncode_shortcode_id=&#8221;574072&#8243;][vc_custom_heading text_color=&#8221;color-blue&#8221; text_size=&#8221;h3&#8243; uncode_shortcode_id=&#8221;933657&#8243; text_color_type=&#8221;uncode-palette&#8221; subheading=&#8221;<strong>Main components of the solution:<\/strong>&#8220;]Virtual Desk designed a comprehensive solution that digitizes social management, centralizes information, and improves the operational capacity of professionals.[\/vc_custom_heading][uncode_list icon=&#8221;fa fa-minus&#8221; icon_color=&#8221;color-blue&#8221; uncode_shortcode_id=&#8221;173107&#8243; icon_color_type=&#8221;uncode-palette&#8221;]<\/p>\n<ul>\n<li><strong>Centralized cloud-based management platform:<\/strong>\u00a0Integration of social data and, when necessary, complementary health data, to provide a complete view of the citizen.<\/li>\n<li><strong>Automation of key processes:<\/strong>\u00a0Optimization of appointment management, social histories, resources and case tracking.<\/li>\n<li><strong>User-friendly and inclusive interface:<\/strong>\u00a0Designed for professionals and administrators, with training to ensure its adoption.<\/li>\n<li><strong>Enhanced security and GDPR compliance:<\/strong>\u00a0Total protection of sensitive information and complete traceability.<\/li>\n<li><strong>Basis for future interoperability:<\/strong>\u00a0Ready to integrate with new systems and services.<\/li>\n<\/ul>\n<p>[\/uncode_list][vc_row_inner limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; 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