{"id":161417,"date":"2025-10-02T14:47:39","date_gmt":"2025-10-02T12:47:39","guid":{"rendered":"https:\/\/virtualdesk.es\/casos-de-exito\/ayuntamiento-de-valladolid\/"},"modified":"2026-01-23T11:56:40","modified_gmt":"2026-01-23T10:56:40","slug":"valladolid-city-council","status":"publish","type":"portfolio","link":"https:\/\/virtualdesk.es\/en\/casos-de-exito\/valladolid-city-council\/","title":{"rendered":"Valladolid City Council"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;4&#8243; bottom_padding=&#8221;4&#8243; back_color=&#8221;color-vyce&#8221; back_image=&#8221;97923&#8243; back_position=&#8221;center top&#8221; overlay_alpha=&#8221;50&#8243; overlay_animated=&#8221;yes&#8221; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; top_divider=&#8221;gradient&#8221; bottom_divider=&#8221;step_3_4&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;695350&#8243; back_color_type=&#8221;uncode-palette&#8221; overlay_animated_1_color_type=&#8221;uncode-solid&#8221; overlay_animated_1_color_solid=&#8221;#3a35ce&#8221; overlay_animated_2_color_type=&#8221;uncode-solid&#8221; overlay_animated_2_color_solid=&#8221;#00cdf2&#8243;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;6&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;744311&#8243;][vc_single_image media=&#8221;159054&#8243; media_width_percent=&#8221;12&#8243; alignment=&#8221;center&#8221; uncode_shortcode_id=&#8221;281341&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; inverted_device_order=&#8221;yes&#8221; limit_content=&#8221;&#8221; uncode_shortcode_id=&#8221;156810&#8243; css=&#8221;.vc_custom_1752595079141{margin-top: 75px !important;}&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;2&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;4&#8243; align_mobile=&#8221;align_center_mobile&#8221; mobile_width=&#8221;0&#8243; width=&#8221;7\/12&#8243; uncode_shortcode_id=&#8221;128842&#8243;][vc_custom_heading text_color=&#8221;accent&#8221; heading_semantic=&#8221;h4&#8243; text_size=&#8221;h4&#8243; text_weight=&#8221;400&#8243; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;821783&#8243; text_color_type=&#8221;uncode-palette&#8221;]Case study[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;h1&#8243; text_size=&#8221;&#8221; uncode_shortcode_id=&#8221;304390&#8243;]Evolution and Maintenance of the VASSOCIALES Platform[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; text_weight=&#8221;400&#8243; uncode_shortcode_id=&#8221;196231&#8243; subheading=&#8221;To ensure the operational and evolutionary continuity of the Social Services information system, incorporating usability improvements, advanced analytics and intelligent data exploitation.&#8221;]Maintenance, evolution and functional and technical support service for the VASSOCIALES application.[\/vc_custom_heading][vc_empty_space empty_h=&#8221;1&#8243;][vc_button button_color=&#8221;accent&#8221; size=&#8221;btn-lg&#8221; text_skin=&#8221;yes&#8221; custom_typo=&#8221;yes&#8221; font_family=&#8221;font-207124&#8243; font_weight=&#8221;600&#8243; border_width=&#8221;0&#8243; scale_mobile=&#8221;no&#8221; link=&#8221;url:https%3A%2F%2Fvirtualdesk.es%2Fen%2Fcatalogue%2Fproducts%2Fsocyal%2F|title:SOCYAL|target:_blank&#8221; button_color_type=&#8221;uncode-palette&#8221; uncode_shortcode_id=&#8221;145728&#8243;]Discover SOCYAL[\/vc_button][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; style=&#8221;dark&#8221; back_image=&#8221;99798&#8243; back_position=&#8221;right top&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;4&#8243; mobile_width=&#8221;0&#8243; width=&#8221;5\/12&#8243; uncode_shortcode_id=&#8221;195800&#8243; back_size=&#8221;80%&#8221;][vc_single_image media=&#8221;159050&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;one-one&#8221; alignment=&#8221;center&#8221; shape=&#8221;img-round&#8221; shadow=&#8221;yes&#8221; shadow_weight=&#8221;lg&#8221; shadow_darker=&#8221;yes&#8221; uncode_shortcode_id=&#8221;151999&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;4&#8243; bottom_padding=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;1&#8243; top_divider=&#8221;gradient&#8221; bottom_divider=&#8221;gradient&#8221; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;151300&#8243;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_visibility=&#8221;yes&#8221; align_mobile=&#8221;align_center_mobile&#8221; mobile_width=&#8221;0&#8243; width=&#8221;5\/12&#8243; uncode_shortcode_id=&#8221;575850&#8243;][vc_custom_heading text_size=&#8221;h3&#8243; uncode_shortcode_id=&#8221;754656&#8243;]The Valladolid City Council was in the midst of a digital transformation of its social services, whose lack of interoperability hindered the flexibility and efficiency demanded by its citizens.[\/vc_custom_heading][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; font_family=&#8221;font-955596&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;7\/12&#8243; uncode_shortcode_id=&#8221;319231&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;4&#8243; align_mobile=&#8221;align_center_mobile&#8221; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;195956&#8243;][vc_custom_heading text_color=&#8221;accent&#8221; heading_semantic=&#8221;h6&#8243; text_size=&#8221;custom&#8221; uncode_shortcode_id=&#8221;151616&#8243; text_color_type=&#8221;uncode-palette&#8221; heading_custom_size=&#8221;50px&#8221;]+ 1,8M \u20ac[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;h4&#8243; text_size=&#8221;h4&#8243; uncode_shortcode_id=&#8221;114216&#8243;]In annual costs[\/vc_custom_heading][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;4&#8243; align_mobile=&#8221;align_center_mobile&#8221; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;127055&#8243;][vc_custom_heading text_color=&#8221;accent&#8221; heading_semantic=&#8221;h6&#8243; text_size=&#8221;custom&#8221; uncode_shortcode_id=&#8221;111745&#8243; text_color_type=&#8221;uncode-palette&#8221; heading_custom_size=&#8221;50px&#8221;]80%[\/vc_custom_heading][vc_custom_heading text_size=&#8221;h4&#8243; uncode_shortcode_id=&#8221;591078&#8243;]Prolonged delays[\/vc_custom_heading][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;473670&#8243;][vc_custom_heading text_color=&#8221;accent&#8221; heading_semantic=&#8221;h6&#8243; text_size=&#8221;custom&#8221; uncode_shortcode_id=&#8221;275011&#8243; text_color_type=&#8221;uncode-palette&#8221; heading_custom_size=&#8221;50px&#8221;]100%[\/vc_custom_heading][vc_custom_heading text_size=&#8221;h4&#8243; uncode_shortcode_id=&#8221;916430&#8243;]Lack of interoperability[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;849573&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_custom_heading text_size=&#8221;h4&#8243; uncode_shortcode_id=&#8221;170474&#8243;]The Valladolid City Council faced structural challenges before the intervention:[\/vc_custom_heading][uncode_list icon=&#8221;fa fa-minus&#8221; icon_color=&#8221;color-blue&#8221; uncode_shortcode_id=&#8221;896796&#8243; icon_color_type=&#8221;uncode-palette&#8221;]<\/p>\n<ul>\n<li><strong>Lack of integration<\/strong> between municipal and regional applications.<\/li>\n<li><strong>Lack of advanced analytics<\/strong> to facilitate decision-making.<\/li>\n<li><strong>Need to evolve the interface<\/strong> to improve the experience of professionals.<\/li>\n<li>Decentralized and duplicated <strong>document management<\/strong>.<\/li>\n<li><strong>Security risks and regulatory compliance<\/strong><\/li>\n<\/ul>\n<p>[\/uncode_list][vc_column_text text_lead=&#8221;yes&#8221; uncode_shortcode_id=&#8221;423917&#8243;]<strong>Virtual Desk and Inetum<\/strong> responded to these challenges by designing a maintenance model based on quality of service, innovation and proximity to the customer.[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;5&#8243; bottom_padding=&#8221;5&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; bottom_divider=&#8221;gradient&#8221; uncode_shortcode_id=&#8221;194249&#8243; back_color_type=&#8221;uncode-solid&#8221; back_color_solid=&#8221;#f3f9fe&#8221;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;2&#8243; back_image=&#8221;99798&#8243; back_position=&#8221;left top&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;4&#8243; mobile_width=&#8221;0&#8243; width=&#8221;5\/12&#8243; uncode_shortcode_id=&#8221;349783&#8243; back_size=&#8221;80%&#8221;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;2&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;bottom&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;5&#8243; mobile_width=&#8221;5&#8243; width=&#8221;8\/12&#8243; uncode_shortcode_id=&#8221;166455&#8243;][vc_single_image media=&#8221;157782&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;five-four&#8221; shape=&#8221;img-round&#8221; uncode_shortcode_id=&#8221;116114&#8243;][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;bottom&#8221; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;3&#8243; mobile_width=&#8221;3&#8243; width=&#8221;4\/12&#8243; uncode_shortcode_id=&#8221;806037&#8243;][vc_single_image media=&#8221;157784&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;one-one&#8221; shape=&#8221;img-round&#8221; uncode_shortcode_id=&#8221;832875&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;2&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;3&#8243; mobile_width=&#8221;3&#8243; width=&#8221;4\/12&#8243; uncode_shortcode_id=&#8221;139510&#8243;][vc_single_image media=&#8221;157765&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;three-four&#8221; shape=&#8221;img-round&#8221; uncode_shortcode_id=&#8221;103437&#8243;][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;5&#8243; mobile_width=&#8221;5&#8243; width=&#8221;8\/12&#8243; uncode_shortcode_id=&#8221;866731&#8243;][vc_single_image media=&#8221;157811&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;five-four&#8221; shape=&#8221;img-round&#8221; uncode_shortcode_id=&#8221;318039&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; font_family=&#8221;font-955596&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;4&#8243; align_mobile=&#8221;align_center_mobile&#8221; mobile_width=&#8221;0&#8243; width=&#8221;7\/12&#8243; uncode_shortcode_id=&#8221;574072&#8243;][vc_custom_heading text_color=&#8221;color-blue&#8221; text_size=&#8221;h3&#8243; uncode_shortcode_id=&#8221;330962&#8243; text_color_type=&#8221;uncode-palette&#8221;]The evolution of VASSOCIALES has incorporated significant functional and technological improvements:[\/vc_custom_heading][uncode_list icon=&#8221;fa fa-minus&#8221; icon_color=&#8221;color-blue&#8221; uncode_shortcode_id=&#8221;123623&#8243; icon_color_type=&#8221;uncode-palette&#8221;]<\/p>\n<ul>\n<li><strong>Usability improvements:<\/strong> interface redesign with a &#8220;user-centered design&#8221; approach validated by professionals.<\/li>\n<li><strong>Process automation:<\/strong> integration of automated workflows for processing, notifications, and tracking.<\/li>\n<li><strong>Advanced incident management:<\/strong> combined use of Mantis Bug Tracker and Jira for task, incident, and version control.<\/li>\n<li><strong>Advanced analytics and Big Data:<\/strong> incorporation of dashboards with Power BI and Tableau for prediction and analysis of social data.<\/li>\n<li><strong>Semantic and syntactic interoperability:<\/strong> use of FHIR, SNOMED CT and HL7 standards for integration with external systems.<\/li>\n<li><strong>Enhanced security:<\/strong> access control, internal audits and compliance with the ENS and GDPR.<\/li>\n<\/ul>\n<p>[\/uncode_list][vc_row_inner limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; font_family=&#8221;font-955596&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;2\/3&#8243; uncode_shortcode_id=&#8221;129118&#8243;][vc_progress_bar values=&#8221;%5B%7B%22label%22%3A%22Progress%22%2C%22value%22%3A%22100%22%2C%22bar_color_type%22%3A%22uncode-palette%22%2C%22bar_color%22%3A%22accent%22%2C%22bar_color_solid%22%3A%22%23ff0000%22%2C%22back_color_type%22%3A%22uncode-palette%22%2C%22back_color_solid%22%3A%22%23ff0000%22%7D%5D&#8221; style=&#8221;variant&#8221; units=&#8221;%&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;4&#8243; bottom_padding=&#8221;4&#8243; back_color=&#8221;accent&#8221; back_image=&#8221;72008&#8243; overlay_color=&#8221;accent&#8221; overlay_alpha=&#8221;100&#8243; overlay_color_blend=&#8221;multiply&#8221; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;210174&#8243; back_color_type=&#8221;uncode-palette&#8221; overlay_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; style=&#8221;dark&#8221; font_family=&#8221;font-846016&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; align_mobile=&#8221;align_center_mobile&#8221; mobile_width=&#8221;0&#8243; css_animation=&#8221;alpha-anim&#8221; animation_speed=&#8221;1600&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;555856&#8243;][vc_row_inner limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;4&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;463730&#8243;][uncode_star_rating rate=&#8221;5&#8243; custom_size=&#8221;16px&#8221; uncode_shortcode_id=&#8221;226534&#8243;][vc_custom_heading text_size=&#8221;custom&#8221; text_weight=&#8221;400&#8243; uncode_shortcode_id=&#8221;365647&#8243; heading_custom_size=&#8221;clamp(1.875rem, -1.875rem + 6.25vw, 4.375rem)&#8221;]The ongoing maintenance of VASSOCIALES has significantly improved the management of social services for the Valladolid City Council. Thanks to Virtual Desk&#8217;s work, we now have a more agile, interoperable tool, better adapted to the real needs of our professionals.[\/vc_custom_heading][vc_single_image media=&#8221;88881&#8243; media_width_use_pixel=&#8221;yes&#8221; alignment=&#8221;center&#8221; uncode_shortcode_id=&#8221;637445&#8243; media_width_pixel=&#8221;200&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;5&#8243; bottom_padding=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;527007&#8243;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;4&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; css_animation=&#8221;alpha-anim&#8221; animation_speed=&#8221;1600&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;121927&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; limit_content=&#8221;&#8221; uncode_shortcode_id=&#8221;183965&#8243;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;168640&#8243;][vc_custom_heading heading_semantic=&#8221;h1&#8243; text_size=&#8221;h1&#8243; text_weight=&#8221;700&#8243; uncode_shortcode_id=&#8221;845250&#8243;]Concrete Results,<br \/>\nReal Impact[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_weight=&#8221;400&#8243; uncode_shortcode_id=&#8221;980279&#8243;]We transform data into innovative solutions that generate tangible and sustainable changes for your organization.[\/vc_custom_heading][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;bottom&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;117680&#8243;][uncode_list icon=&#8221;fa fa-minus&#8221; icon_color=&#8221;color-blue&#8221; uncode_shortcode_id=&#8221;203853&#8243; icon_color_type=&#8221;uncode-palette&#8221;]<\/p>\n<ul>\n<li><strong>50% reduction<\/strong> in incident resolution times.<\/li>\n<li><strong>40% increase<\/strong> in the efficiency of processing social files.<\/li>\n<li><strong>Full integration<\/strong> with the regional systems of the Junta de Castilla y Le\u00f3n.<\/li>\n<li><strong>Automation <\/strong>of citizen monitoring and service indicators.<\/li>\n<li>G<strong>reater internal user satisfaction<\/strong> due to improvements in usability and performance.<\/li>\n<li><strong>Optimization <\/strong>of the use of municipal resources.<\/li>\n<li><strong>Increased traceability and control<\/strong> of the life cycle of each file.<\/li>\n<\/ul>\n<p>[\/uncode_list][\/vc_column_inner][\/vc_row_inner][vc_separator sep_color=&#8221;&#8221; uncode_shortcode_id=&#8221;448546&#8243; sep_color_type=&#8221;uncode-solid&#8221; sep_color_solid=&#8221;#d6d7d9&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; limit_content=&#8221;&#8221; uncode_shortcode_id=&#8221;114729&#8243;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;2&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; border_style=&#8221;solid&#8221; preserve_border=&#8221;yes&#8221; preserve_border_tablet=&#8221;yes&#8221; preserve_border_mobile=&#8221;yes&#8221; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;3&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/4&#8243; uncode_shortcode_id=&#8221;229645&#8243; css=&#8221;.vc_custom_1743090675745{border-left-width: 1px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;}&#8221; border_color_type=&#8221;uncode-solid&#8221; border_color_solid=&#8221;#d6d7d9&#8243;][vc_custom_heading text_color=&#8221;accent&#8221; heading_semantic=&#8221;h5&#8243; text_size=&#8221;&#8221; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;114561&#8243; text_color_type=&#8221;uncode-palette&#8221;]Measurable Benefits[\/vc_custom_heading][uncode_counter value=&#8221;125&#8243; counter_color=&#8221;&#8221; semantic=&#8221;h3&#8243; size=&#8221;custom&#8221; weight=&#8221;400&#8243; uncode_shortcode_id=&#8221;104829&#8243; heading_custom_size=&#8221;clamp(3.125rem, -2.5rem + 8.375vw, 4.875rem)&#8221; suffix=&#8221;K+&#8221;][vc_custom_heading text_size=&#8221;custom&#8221; text_weight=&#8221;400&#8243; uncode_shortcode_id=&#8221;868870&#8243; heading_custom_size=&#8221;clamp(1.875rem, 1.4063rem + 0.7813vw, 2.1875rem)&#8221;]Social procedures[\/vc_custom_heading][vc_custom_heading text_size=&#8221;custom&#8221; text_weight=&#8221;400&#8243; uncode_shortcode_id=&#8221;531816&#8243; 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