{"id":161540,"date":"2025-10-02T14:41:49","date_gmt":"2025-10-02T12:41:49","guid":{"rendered":"https:\/\/virtualdesk.es\/casos-de-exito\/ayuntamiento-de-alcazar-de-san-juan\/"},"modified":"2026-01-23T17:37:25","modified_gmt":"2026-01-23T16:37:25","slug":"alcazar-of-san-juan-local-council","status":"publish","type":"portfolio","link":"https:\/\/virtualdesk.es\/en\/casos-de-exito\/alcazar-of-san-juan-local-council\/","title":{"rendered":"Alc\u00e1zar of San Juan Local Council"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;4&#8243; bottom_padding=&#8221;4&#8243; back_color=&#8221;color-vyce&#8221; back_image=&#8221;97923&#8243; back_position=&#8221;center top&#8221; overlay_alpha=&#8221;50&#8243; overlay_animated=&#8221;yes&#8221; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; top_divider=&#8221;gradient&#8221; bottom_divider=&#8221;step_3_4&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;695350&#8243; back_color_type=&#8221;uncode-palette&#8221; overlay_animated_1_color_type=&#8221;uncode-solid&#8221; overlay_animated_1_color_solid=&#8221;#3a35ce&#8221; overlay_animated_2_color_type=&#8221;uncode-solid&#8221; overlay_animated_2_color_solid=&#8221;#00cdf2&#8243;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;6&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;744311&#8243;][vc_single_image media=&#8221;159487&#8243; media_width_percent=&#8221;30&#8243; alignment=&#8221;center&#8221; uncode_shortcode_id=&#8221;179898&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; inverted_device_order=&#8221;yes&#8221; limit_content=&#8221;&#8221; uncode_shortcode_id=&#8221;156810&#8243; css=&#8221;.vc_custom_1752595079141{margin-top: 75px !important;}&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;2&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;4&#8243; align_mobile=&#8221;align_center_mobile&#8221; mobile_width=&#8221;0&#8243; width=&#8221;7\/12&#8243; uncode_shortcode_id=&#8221;128842&#8243;][vc_custom_heading text_color=&#8221;accent&#8221; heading_semantic=&#8221;h4&#8243; text_size=&#8221;h4&#8243; text_weight=&#8221;400&#8243; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;513312&#8243; text_color_type=&#8221;uncode-palette&#8221;]Case study[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;h1&#8243; text_size=&#8221;&#8221; uncode_shortcode_id=&#8221;128139&#8243;]The Alc\u00e1zar of San Juan needed to be closer to its citizens.[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; text_weight=&#8221;400&#8243; uncode_shortcode_id=&#8221;339232&#8243; subheading=&#8221;The Alc\u00e1zar de San Juan City Council, committed to improving the quality of life of its citizens, has collaborated with Virtual Desk to implement technological solutions that optimize the management of social services, promoting more efficient, accessible and population-focused care.&#8221;]Alc\u00e1zar of San Juan local Council sought to establish new communication channels with its citizens and, at the same time, facilitate and enhance the work carried out by social workers, by automating the appointment processes and the use of municipal facilities.[\/vc_custom_heading][vc_empty_space empty_h=&#8221;1&#8243;][vc_button button_color=&#8221;accent&#8221; size=&#8221;btn-lg&#8221; text_skin=&#8221;yes&#8221; custom_typo=&#8221;yes&#8221; font_family=&#8221;font-207124&#8243; font_weight=&#8221;600&#8243; border_width=&#8221;0&#8243; scale_mobile=&#8221;no&#8221; link=&#8221;url:https%3A%2F%2Fvirtualdesk.es%2Fen%2Fcatalogue%2Fproducts%2Fsocyal%2F|title:SOCYAL&#8221; button_color_type=&#8221;uncode-palette&#8221; uncode_shortcode_id=&#8221;125270&#8243;]Discover SOCYAL[\/vc_button][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; style=&#8221;dark&#8221; back_image=&#8221;99798&#8243; back_position=&#8221;right top&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;4&#8243; mobile_width=&#8221;0&#8243; width=&#8221;5\/12&#8243; uncode_shortcode_id=&#8221;195800&#8243; back_size=&#8221;80%&#8221;][vc_single_image media=&#8221;160001&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;one-one&#8221; alignment=&#8221;center&#8221; shape=&#8221;img-round&#8221; shadow=&#8221;yes&#8221; shadow_weight=&#8221;lg&#8221; shadow_darker=&#8221;yes&#8221; uncode_shortcode_id=&#8221;201275&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;4&#8243; bottom_padding=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;1&#8243; top_divider=&#8221;gradient&#8221; bottom_divider=&#8221;gradient&#8221; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;369065&#8243;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_visibility=&#8221;yes&#8221; align_mobile=&#8221;align_center_mobile&#8221; mobile_width=&#8221;0&#8243; width=&#8221;5\/12&#8243; uncode_shortcode_id=&#8221;575850&#8243;][vc_custom_heading text_size=&#8221;h3&#8243; uncode_shortcode_id=&#8221;967510&#8243;]It was impossible to interact between different levels of municipal management and with the citizens[\/vc_custom_heading][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; font_family=&#8221;font-955596&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;7\/12&#8243; uncode_shortcode_id=&#8221;319231&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;4&#8243; align_mobile=&#8221;align_center_mobile&#8221; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;510078&#8243;][vc_custom_heading text_color=&#8221;accent&#8221; heading_semantic=&#8221;h6&#8243; text_size=&#8221;custom&#8221; uncode_shortcode_id=&#8221;189651&#8243; text_color_type=&#8221;uncode-palette&#8221; heading_custom_size=&#8221;50px&#8221;]+ 0,2M \u20ac[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;h4&#8243; text_size=&#8221;h4&#8243; uncode_shortcode_id=&#8221;178909&#8243;]In annual costs[\/vc_custom_heading][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;4&#8243; align_mobile=&#8221;align_center_mobile&#8221; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;142786&#8243;][vc_custom_heading text_color=&#8221;accent&#8221; heading_semantic=&#8221;h6&#8243; text_size=&#8221;custom&#8221; uncode_shortcode_id=&#8221;131207&#8243; text_color_type=&#8221;uncode-palette&#8221; heading_custom_size=&#8221;50px&#8221;]70%[\/vc_custom_heading][vc_custom_heading text_size=&#8221;h4&#8243; uncode_shortcode_id=&#8221;135447&#8243;]Prolonged delays[\/vc_custom_heading][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;536328&#8243;][vc_custom_heading text_color=&#8221;accent&#8221; heading_semantic=&#8221;h6&#8243; text_size=&#8221;custom&#8221; uncode_shortcode_id=&#8221;275011&#8243; text_color_type=&#8221;uncode-palette&#8221; heading_custom_size=&#8221;50px&#8221;]100%[\/vc_custom_heading][vc_custom_heading text_size=&#8221;h4&#8243; uncode_shortcode_id=&#8221;773492&#8243;]Lack of interoperability[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;849573&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_custom_heading text_size=&#8221;h4&#8243; uncode_shortcode_id=&#8221;344351&#8243;]Furthermore, it needed greater flexibility to be able to evolve its business processes and rules in response to organizational and legislative changes.[\/vc_custom_heading][uncode_list icon=&#8221;fa fa-minus&#8221; icon_color=&#8221;color-blue&#8221; uncode_shortcode_id=&#8221;805024&#8243; icon_color_type=&#8221;uncode-palette&#8221;]<\/p>\n<ul>\n<li><strong>Inefficient management:<\/strong> Manual processes caused delays and hindered coordination between social and health services.<\/li>\n<li><strong>Attention to diverse groups:<\/strong> The population, which includes older people and other vulnerable groups, required adapted and accessible solutions.<\/li>\n<li><strong>Limited resources:<\/strong> As a medium-sized municipality, it was crucial to maximize efficiency with available resources.<\/li>\n<\/ul>\n<p>[\/uncode_list][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;5&#8243; bottom_padding=&#8221;5&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; bottom_divider=&#8221;gradient&#8221; uncode_shortcode_id=&#8221;194249&#8243; back_color_type=&#8221;uncode-solid&#8221; back_color_solid=&#8221;#f3f9fe&#8221;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;2&#8243; back_image=&#8221;99798&#8243; back_position=&#8221;left top&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;4&#8243; mobile_width=&#8221;0&#8243; width=&#8221;5\/12&#8243; uncode_shortcode_id=&#8221;349783&#8243; back_size=&#8221;80%&#8221;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;2&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;bottom&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;5&#8243; mobile_width=&#8221;5&#8243; width=&#8221;8\/12&#8243; uncode_shortcode_id=&#8221;166455&#8243;][vc_single_image media=&#8221;157782&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;five-four&#8221; shape=&#8221;img-round&#8221; uncode_shortcode_id=&#8221;116114&#8243;][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;bottom&#8221; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;3&#8243; mobile_width=&#8221;3&#8243; width=&#8221;4\/12&#8243; uncode_shortcode_id=&#8221;806037&#8243;][vc_single_image media=&#8221;157784&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;one-one&#8221; shape=&#8221;img-round&#8221; uncode_shortcode_id=&#8221;832875&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;2&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;3&#8243; mobile_width=&#8221;3&#8243; width=&#8221;4\/12&#8243; uncode_shortcode_id=&#8221;139510&#8243;][vc_single_image media=&#8221;157765&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;three-four&#8221; shape=&#8221;img-round&#8221; uncode_shortcode_id=&#8221;103437&#8243;][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;5&#8243; mobile_width=&#8221;5&#8243; width=&#8221;8\/12&#8243; uncode_shortcode_id=&#8221;866731&#8243;][vc_single_image media=&#8221;157811&#8243; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;five-four&#8221; shape=&#8221;img-round&#8221; uncode_shortcode_id=&#8221;318039&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; font_family=&#8221;font-955596&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;4&#8243; align_mobile=&#8221;align_center_mobile&#8221; mobile_width=&#8221;0&#8243; width=&#8221;7\/12&#8243; uncode_shortcode_id=&#8221;574072&#8243;][vc_custom_heading text_color=&#8221;color-blue&#8221; text_size=&#8221;h3&#8243; uncode_shortcode_id=&#8221;153243&#8243; text_color_type=&#8221;uncode-palette&#8221;]Virtual Desk designed a customized technology solution that included:[\/vc_custom_heading][uncode_list icon=&#8221;fa fa-minus&#8221; icon_color=&#8221;color-blue&#8221; uncode_shortcode_id=&#8221;115061&#8243; icon_color_type=&#8221;uncode-palette&#8221;]<\/p>\n<ul>\n<li><strong>Integrated management platform:<\/strong> A cloud-based system that unifies social and health data to facilitate access and real-time coordination.<\/li>\n<li><strong>Process automation:<\/strong> Tools to streamline appointment management, resource management, and case tracking, reducing the administrative burden.<\/li>\n<li><strong>Accessible interfaces:<\/strong> Designed to be intuitive for professionals and users, with an emphasis on the inclusion of vulnerable groups.<\/li>\n<li><strong>Guaranteed security:<\/strong> Strict compliance with the GDPR to protect the privacy of citizens&#8217; data.<\/li>\n<\/ul>\n<p>[\/uncode_list][vc_row_inner limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; font_family=&#8221;font-955596&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; 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overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;463730&#8243;][uncode_star_rating rate=&#8221;5&#8243; custom_size=&#8221;16px&#8221; uncode_shortcode_id=&#8221;226534&#8243;][vc_custom_heading text_size=&#8221;custom&#8221; text_weight=&#8221;400&#8243; uncode_shortcode_id=&#8221;206397&#8243; heading_custom_size=&#8221;clamp(1.875rem, -1.875rem + 6.25vw, 4.375rem)&#8221;]The Virtual Desk solution has allowed us to modernize our social services, bringing care closer to the citizens of Alc\u00e1zar of San Juan in a more efficient and inclusive way.[\/vc_custom_heading][vc_single_image media=&#8221;88881&#8243; media_width_use_pixel=&#8221;yes&#8221; alignment=&#8221;center&#8221; uncode_shortcode_id=&#8221;637445&#8243; media_width_pixel=&#8221;200&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; 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