{"id":161866,"date":"2021-05-24T12:26:29","date_gmt":"2021-05-24T10:26:29","guid":{"rendered":"https:\/\/virtualdesk.es\/los-beneficios-de-la-historia-social-unica-electronica\/"},"modified":"2026-05-04T13:33:57","modified_gmt":"2026-05-04T12:33:57","slug":"los-beneficios-de-la-historia-social-unica-electronica","status":"publish","type":"post","link":"https:\/\/virtualdesk.es\/en\/los-beneficios-de-la-historia-social-unica-electronica\/","title":{"rendered":"Los beneficios de la Historia Social \u00danica electr\u00f3nica"},"content":{"rendered":"

[vc_row][vc_column width=”1\/1″][vc_single_image media=”59672″ media_width_percent=”100″][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

Los beneficios de la Historia Social <\/span>Unica<\/span><\/span> electr\u00f3nica<\/span><\/span><\/span>\u00a0<\/span><\/h1>\n

Los <\/span><\/span>sistemas de informaci\u00f3n<\/span><\/span><\/strong> juegan un papel fundamental en la administraci\u00f3n p\u00fablica<\/span><\/span> y de manera especial en el \u00e1mbito de los <\/strong><\/span><\/span><\/span>Servicios Sociales<\/span><\/span><\/span><\/strong>, d<\/span><\/span>e su <\/span><\/span><\/span>eficacia depende<\/span><\/span><\/span> que<\/span><\/span><\/span> multitud de <\/span><\/span><\/span>prestaciones y <\/span><\/span><\/span>servicios <\/span><\/span><\/span>lleguen en tiempo y forma <\/span><\/span><\/span>a<\/span><\/span><\/span> los ciudadanos<\/span><\/span><\/span>. Ofrecen infraestructuras y <\/span><\/span>servicios <\/span><\/span><\/span>soporte a procesos<\/span><\/span><\/span> que permiten a miles de ayuntamientos de toda Espa\u00f1a atender a millones de ciudadanos y colectivos, muchos de los cuales <\/span><\/span>se encuentran <\/span><\/span><\/span>son <\/span><\/span><\/span>en situaci\u00f3n<\/span><\/span><\/span> cada vez m\u00e1s vulnerable<\/span><\/span>s<\/span><\/span><\/span>, sobre todo en <\/span>el<\/span> contexto <\/span>actual <\/span>causado por la pandemia.<\/span><\/span>\u00a0<\/span><\/p>\n

En una situaci\u00f3n como la <\/span>que vivimos<\/span>, en la que la crisis est\u00e1 golpeando a los ciudadanos de muchas maneras<\/span>, tanto social, como econ\u00f3mica<\/span><\/span>mente, los ayuntamientos<\/strong> est\u00e1n siendo el primer dique de contenci\u00f3n y se est\u00e1n viendo desbordados<\/strong> por una demanda de servicios y un n\u00famero de usuarios cada vez mayor, ya que son los encargados de la atenci\u00f3n primaria de servicios sociales a los ciudadanos.<\/span><\/span><\/span><\/p>\n

Esto ha provocado que los servicios sociales de base<\/span><\/span><\/span> municipales<\/span><\/span><\/span><\/strong> se vean <\/span>ante un reto<\/strong> sin precedentes: <\/span><\/span>Introducir <\/span>la mayor <\/span>eficiencia <\/span>posible <\/span><\/span>en sus sistemas<\/span>, con el objetivo<\/span> de hacer frente a mayores vol\u00famenes de informaci\u00f3n<\/strong> y atender a un mayor n\u00famero de usuarios manteniendo la calidad asistencial.\u00a0<\/span><\/span>\u00a0<\/span><\/p>\n

El modo de conseguir esto es <\/span>a trav\u00e9s de la introducci\u00f3n de mejoras<\/strong><\/span><\/span> tecnol\u00f3gicas<\/strong> en los sistemas de informaci\u00f3n de un sector que se encuentran en gran medida obs<\/span><\/span><\/span>oletos y con un problema fundamental por encima del resto: la falta de interoperabilidad con otros sistemas de informaci\u00f3n.<\/span><\/span><\/span>\u00a0<\/span><\/span><\/span><\/p>\n

Estamos sin duda ante un cambio de modelo, por un lado los ciudadanos<\/strong> se encuentran cada vez m\u00e1s conectados<\/strong> y demandan conectar con las instituciones desde cua<\/span>lquier lugar y en cualquier momento. Por otro lado las instituciones p\u00fablicas pueden utilizar tecnolog\u00edas disruptivas como el <\/strong><\/span>big<\/strong> data o la inteligencia artificial<\/strong> para ofrecer mejores servicios y m\u00e1s efectivos a sus ciudadanos.<\/span>\u00a0<\/span><\/p>\n

\u00a0<\/span>Lamentablemente, la s<\/span>ituaci\u00f3n tecnol\u00f3gica de los servicios sociales hace precisa una evoluci\u00f3n previa que permita la implementaci\u00f3n de estos nuevos paradigmas tecnol\u00f3gicos.<\/span><\/p>\n

Implementaci\u00f3n y ventajas de la Historia Social \u00danica<\/h2>\n

La <\/span><\/span><\/span>soluci\u00f3n que est\u00e1n siguiendo las distintas CCAA<\/strong> consiste en la implementaci\u00f3n de la Historia Social \u00danica Electr\u00f3nica<\/span><\/span><\/strong>, una s<\/span>oluci\u00f3n<\/span> que<\/span> garantiza a los profesionales de los servicios sociales el acceso centralizado a toda la informaci\u00f3n y a la <\/span>d<\/span>ocumentaci\u00f3n social m\u00e1s relevante<\/span> del<\/span> ciudadano y su entorno familiar.<\/span><\/span>\u00a0<\/span><\/span><\/span><\/span><\/span><\/p>\n

La <\/span>Historia Social \u00danica Electr\u00f3nica facilita a los trabajadores de los servicios sociales <\/strong><\/span><\/span>un conjunto de informaci\u00f3n completa<\/span><\/span><\/strong> que les facilite una visi\u00f3n global de toda la informaci\u00f3n hist\u00f3rica social de cada uno de los usuarios.\u00a0<\/span><\/span>\u00a0<\/span><\/span><\/p>\n

La<\/span><\/span><\/span> HSUE tambi\u00e9n <\/span><\/span>aporta otras ventajas como es la interacci\u00f3n entre diferentes niveles de la administraci\u00f3n<\/strong>, como por ejemplo entre los servicios sociales de atenci\u00f3n primaria (primer nivel de atenci\u00f3n) con los <\/span><\/span><\/span>servicios sociales especializados. Esta interacci\u00f3n supone mayores niveles de eficiencia en los procesos, acortamiento de plazos y por supuesto mayor calidad asistencial.<\/span><\/span><\/span>\u00a0<\/span><\/span><\/span><\/span><\/p>\n

Otra de las ventajas que aporta la HSUe es el<\/span><\/span><\/span> el<\/span> acceso de os usuarios de los servicios sociales<\/span><\/span><\/span> a<\/span><\/span>l estado de<\/span><\/span><\/span> su<\/span><\/span>s<\/span><\/span><\/span> expediente<\/span><\/span><\/strong>s,<\/strong> con lo que esto supone en t\u00e9rminos de <\/span><\/span><\/span>transparencia y de liberaci\u00f3n de carga de trabajo a los profesionales de los servicios sociales<\/span><\/span><\/span>.<\/span><\/span>\u00a0<\/span><\/span><\/span><\/p>\n

Es importante remarcar que adem\u00e1s de la infor<\/span><\/span><\/span>maci\u00f3n de \u00edndole social disponible en los sistemas de informaci\u00f3n de los servicios sociales, tambi\u00e9n se define el acceso a informaci\u00f3n relevante del ciudadano y que se encuentra en otros sistemas de informaci\u00f3n como es la informaci\u00f3n sanitaria, informaci\u00f3n de empleo, vivienda, etc.<\/strong><\/span><\/span><\/span>\u00a0<\/span><\/strong><\/span><\/p>\n

Una vez implementada, la soluci\u00f3n de la HSUE aporta<\/strong><\/span><\/span><\/span> un valor adicional<\/strong> a trav\u00e9s de <\/span><\/span><\/span>un conjunto de herramientas anal\u00edticas que permitan explotar y analizar <\/span><\/span><\/span>la<\/span><\/span><\/span> informaci\u00f3n<\/span><\/span><\/span> agregada<\/span><\/span><\/span>, no solo con anal\u00edticas descriptivas tradicionales, sino tambi\u00e9n anal\u00edtica avanzada basada en inteligencia artificial que permite aplicar modelos predictivos que nos permita conocer c\u00f3mo van a evolucionar nuestros dependientes en grado y nivel<\/strong>, o si determinados colectivos avanzan hacia situaciones de vulnerabilidad y podemos establecer medidas preventivas que lo eviten.\u00a0<\/span><\/span><\/span>\u00a0<\/span><\/span><\/p>\n

Soluci\u00f3n HSUe SOCYAL<\/h2>\n

En <\/span>VirtualDesk<\/span> ontamos con la solu<\/span><\/span><\/span>ci\u00f3n de HSUe m\u00e1s extendida en Espa\u00f1a:<\/span><\/span><\/span> SOCYAL<\/span><\/span><\/strong>, <\/span><\/span>actualmente implantada en varias CCAA y en m\u00e1s de 1.000 ayuntamientos de toda Espa\u00f1a.<\/span><\/span><\/span>\u00a0<\/span><\/span><\/p>\n

C<\/span><\/span><\/span>on<\/span><\/span><\/strong> ella es posible realizar todo el proceso de intervenci\u00f3n social, el seguimiento del usuario a lo largo de todas sus interacciones con los servicios sociales<\/strong>: desde la atenci\u00f3n en las distintas \u00e1reas (citas, valoraciones, recursos aplicados, etc.), hasta la gesti\u00f3n espec\u00edfica de prestaciones (econ\u00f3micas, centros, etc.), con un acceso unificado a toda la informaci\u00f3n relevante, para obtener una visi\u00f3n unificada<\/span><\/span><\/span> d<\/span>el ciudadano.<\/span><\/span><\/span><\/span><\/span><\/span><\/p>\n

Gracias a SOCYAL, se <\/strong><\/span>permite dar forma a <\/span><\/strong><\/span>un expediente social \u00fanico<\/span><\/span><\/strong>, <\/span>que permite obtener una visi\u00f3n 360<\/strong><\/span>\u00b0<\/span> del ciudadano, <\/span><\/strong>para mejorar <\/span>los procesos asistenciales y optimizar el tiempo de los profesionales<\/span>,\u00a0<\/span><\/span>eliminan<\/span><\/span>do una gran carga de <\/span>trabajo administrativo innecesario. <\/span>A su vez<\/span>, <\/span>se <\/span>facilita la detecci\u00f3n de casos de fraude y <\/strong><\/span>se elimina<\/span><\/strong> la duplicidad de expedientes<\/strong>, logrando una mayor eficiencia y transparencia administrativa.<\/span><\/span>\u00a0<\/span><\/span><\/span><\/span><\/p>\n

SOCYAL es una\u202fsoluci\u00f3n web <\/span>que resulta <\/span>accesible desde dispositivos m\u00f3viles<\/span><\/b>\u202fconectados a Internet para facilitar la atenci\u00f3n en los lugares en los que el acceso a un puesto fijo es complicado. Adem\u00e1s, ofrece tambi\u00e9n unas altas capacidades de integraci\u00f3n con otros sistemas de informaci\u00f3n, tanto departamentales como corporativas, mediante el uso servicios web y REST.<\/span>\u00a0<\/span><\/p>\n

Descubra por qu\u00e9 Ayuntamientos como el de Valencia o Bilbao o Comunidades Aut\u00f3nomas como Arag\u00f3n o La Rioja<\/strong> han confiado en SOCYAL para implementar su<\/span> HSUe.<\/span>\u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

En VirtualDesk contamos SOCYAL, la Historia Social \u00danica electr\u00f3nica m\u00e1s extendida en Espa\u00f1a.<\/p>\n","protected":false},"author":1,"featured_media":59672,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[315],"tags":[143,119,138,120,178,131],"class_list":["post-161866","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-socyal-en","tag-analitica-avanzada","tag-big-data","tag-data","tag-inteligencia-artificial","tag-soluciones-tecnologicas","tag-virtualdesk"],"yoast_head":"\nLos beneficios de la Historia Social \u00danica electr\u00f3nica - Virtual Desk<\/title>\n<meta name=\"description\" content=\"En VirtualDesk contamos con la soluci\u00f3n de Historia Social \u00danica electr\u00f3nica m\u00e1s extendida en Espa\u00f1a: SOCYAL.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/virtualdesk.es\/en\/los-beneficios-de-la-historia-social-unica-electronica\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Los beneficios de la Historia Social \u00danica electr\u00f3nica - 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