{"id":161051,"date":"2025-07-14T18:46:41","date_gmt":"2025-07-14T17:46:41","guid":{"rendered":"https:\/\/virtualdesk.es\/catalogo\/uncategorized\/canal-ciudadania\/"},"modified":"2026-01-15T16:26:20","modified_gmt":"2026-01-15T15:26:20","slug":"canal-ciudadania","status":"publish","type":"product","link":"https:\/\/virtualdesk.es\/en\/catalogue\/products\/canal-ciudadania\/","title":{"rendered":"Canal CiudadanIA"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;5&#8243; bottom_padding=&#8221;5&#8243; back_image=&#8221;157791&#8243; overlay_color=&#8221;color-172380&#8243; overlay_alpha=&#8221;30&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;134564&#8243; overlay_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_use_pixel=&#8221;yes&#8221; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; column_width_pixel=&#8221;900&#8243;][vc_single_image media=&#8221;157789&#8243; media_width_use_pixel=&#8221;yes&#8221; alignment=&#8221;center&#8221; uncode_shortcode_id=&#8221;180698&#8243; media_width_pixel=&#8221;210&#8243;][vc_custom_heading text_color=&#8221;color-xsdn&#8221; heading_semantic=&#8221;h3&#8243; text_size=&#8221;h1&#8243; uncode_shortcode_id=&#8221;185822&#8243; text_color_type=&#8221;uncode-palette&#8221;]A SOCYAL solution with generative AI[\/vc_custom_heading][vc_column_text text_color=&#8221;color-xsdn&#8221; uncode_shortcode_id=&#8221;157387&#8243; text_color_type=&#8221;uncode-palette&#8221;]Connecting <b>citizens and administrations<\/b> efficiently[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;2&#8243; back_color=&#8221;color-lxmt&#8221; overlay_alpha=&#8221;50&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;0&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; top_divider=&#8221;gradient&#8221; bottom_divider=&#8221;step_2_3&#8243; sticky=&#8221;yes&#8221; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;159651&#8243; back_color_type=&#8221;uncode-palette&#8221; row_name=&#8221;Casos de \u00e9xito&#8221;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;106053&#8243;][vc_custom_heading text_color=&#8221;color-172380&#8243; heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;102181&#8243; text_color_type=&#8221;uncode-palette&#8221;]Success stories[\/vc_custom_heading][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;0&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;181650&#8243; css=&#8221;.vc_custom_1750336941414{margin-top: 0px !important;}&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;0&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;151525&#8243;][uncode_block id=&#8221;159098&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;50&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;0&#8243; column_width_percent=&#8221;95&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;210974&#8243; back_color_type=&#8221;uncode-palette&#8221; row_height_pixel=&#8221;400&#8243;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;-2&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;2&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;560141&#8243;][vc_column_text uncode_shortcode_id=&#8221;303191&#8243;]SOCYAL&#8217;s Citizen Channel is the solution that connects municipalities with people, offering accessible procedures without travel.[\/vc_column_text][uncode_list icon=&#8221;fa fa-check&#8221; icon_color=&#8221;color-blue&#8221; css_animation=&#8221;right-t-left&#8221; uncode_shortcode_id=&#8221;196026&#8243; icon_color_type=&#8221;uncode-palette&#8221; el_class=&#8221;lista&#8221;]<\/p>\n<ul>\n<li><strong>AI Appointment Management:<\/strong> Automatically assigns appointments based on professional availability, location, and schedule.<\/li>\n<li><strong>Accessibility:<\/strong> Intuitive platform available 24\/7, accessible from any device.<\/li>\n<li><strong>Security:<\/strong> Advanced data protection with next-generation encryption.<\/li>\n<li><strong>Integration:<\/strong> Compatible with existing government systems for a seamless transition.<\/li>\n<li><strong>Process Automation:<\/strong> Simplifies administrative processes, reducing time and errors in service management.<\/li>\n<\/ul>\n<p>[\/uncode_list][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;0&#8243; back_image=&#8221;158999&#8243; back_repeat=&#8221;no-repeat&#8221; back_position=&#8221;center center&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;964628&#8243; back_size=&#8221;110%&#8221;][vc_single_image media=&#8221;157482&#8243; media_width_percent=&#8221;100&#8243; alignment=&#8221;center&#8221; uncode_shortcode_id=&#8221;266355&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;3&#8243; back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;50&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;546485&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_percent=&#8221;100&#8243; position_horizontal=&#8221;left&#8221; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/6&#8243; uncode_shortcode_id=&#8221;157541&#8243;][vc_custom_heading text_color=&#8221;color-172380&#8243; heading_semantic=&#8221;h4&#8243; uncode_shortcode_id=&#8221;103872&#8243; text_color_type=&#8221;uncode-palette&#8221;]Market needs[\/vc_custom_heading][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; position_horizontal=&#8221;left&#8221; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/6&#8243; uncode_shortcode_id=&#8221;233091&#8243;][vc_single_image media=&#8221;159003&#8243; media_width_percent=&#8221;70&#8243; alignment=&#8221;center&#8221; uncode_shortcode_id=&#8221;169737&#8243;][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_icon display=&#8221;inline&#8221; icon=&#8221;fa fa-circle-compass&#8221; icon_color=&#8221;color-172380&#8243; size=&#8221;fa-2x&#8221; text_size=&#8221;h4&#8243; title=&#8221;Efficient Communication&#8221; uncode_shortcode_id=&#8221;355936&#8243; icon_color_type=&#8221;uncode-palette&#8221;]Citizens demand fast and direct channels to interact with the administration.[\/vc_icon][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_icon display=&#8221;inline&#8221; icon=&#8221;fa fa-marquee&#8221; icon_color=&#8221;color-blue&#8221; size=&#8221;fa-2x&#8221; text_size=&#8221;h4&#8243; title=&#8221;Transparency&#8221; uncode_shortcode_id=&#8221;610040&#8243; icon_color_type=&#8221;uncode-palette&#8221;]Need for clear and accessible processes to build trust.[\/vc_icon][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_icon display=&#8221;inline&#8221; icon=&#8221;fa fa-keyboard-o&#8221; icon_color=&#8221;color-blue&#8221; size=&#8221;fa-2x&#8221; text_size=&#8221;h4&#8243; title=&#8221;Digitization&#8221; uncode_shortcode_id=&#8221;180127&#8243; icon_color_type=&#8221;uncode-palette&#8221;]Adapting to a digital environment to reduce bureaucracy.[\/vc_icon][\/vc_column][vc_column width=&#8221;1\/6&#8243;][vc_icon display=&#8221;inline&#8221; icon=&#8221;fa fa-calendar-full&#8221; icon_color=&#8221;color-blue&#8221; size=&#8221;fa-2x&#8221; text_size=&#8221;h4&#8243; title=&#8221;Data unification&#8221; uncode_shortcode_id=&#8221;212235&#8243; icon_color_type=&#8221;uncode-palette&#8221;]Collaborative tools and unified data are lacking.[\/vc_icon][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;3&#8243; bottom_padding=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; desktop_visibility=&#8221;yes&#8221; medium_visibility=&#8221;yes&#8221; mobile_visibility=&#8221;yes&#8221; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;171416&#8243;][vc_column column_width_use_pixel=&#8221;yes&#8221; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; column_width_pixel=&#8221;900&#8243;][vc_single_image media=&#8221;157318&#8243; media_width_use_pixel=&#8221;yes&#8221; alignment=&#8221;center&#8221; uncode_shortcode_id=&#8221;186401&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_custom_heading text_color=&#8221;color-blue&#8221; heading_semantic=&#8221;h3&#8243; text_size=&#8221;h1&#8243; uncode_shortcode_id=&#8221;149978&#8243; text_color_type=&#8221;uncode-palette&#8221;]How do we solve it?[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;149950&#8243;]AI4Transportation integrates <strong>advanced analytics and AI<\/strong> with multiple data sources (ticketing, CDRs, IoT, app tracking), ensuring <strong>robust data governance <\/strong>with virtualization and lineage traceability.<\/p>\n<ul>\n<li><strong>Mobility optimization:<\/strong> generation of Origin-Destination matrices and modal chains.<\/li>\n<li><strong>Advanced models:<\/strong> for public and private transport, including demand forecasting.<\/li>\n<li><strong>Spatial analysis:<\/strong> demand clustering and detection of pull\/pull points in cities.<\/li>\n<\/ul>\n<p>All of this is supported by an infrastructure and software that ensures data quality, security, and accessibility within a unified ecosystem.[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;5&#8243; bottom_padding=&#8221;5&#8243; back_color=&#8221;color-172380&#8243; overlay_alpha=&#8221;50&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;114834&#8243; back_color_type=&#8221;uncode-palette&#8221; el_class=&#8221;solucion&#8221;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;4&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; css_animation=&#8221;alpha-anim&#8221; animation_speed=&#8221;1000&#8243; width=&#8221;1\/4&#8243; uncode_shortcode_id=&#8221;165339&#8243;][vc_custom_heading heading_semantic=&#8221;h6&#8243; text_size=&#8221;h6&#8243; text_transform=&#8221;uppercase&#8221; uncode_shortcode_id=&#8221;143746&#8243;]Solution[\/vc_custom_heading][vc_custom_heading text_size=&#8221;h1&#8243; uncode_shortcode_id=&#8221;188757&#8243; text_color_type=&#8221;uncode-palette&#8221; text_color_solid=&#8221;#ff0000&#8243; subheading=&#8221;It uses Generative Artificial Intelligence to manage appointments, provide information on personalized services, and streamline the required documentation, all available 24\/7.<\/p>\n<p>Its interoperability with existing systems, its efficiency, and the reduction of waiting lists make it an indispensable tool for improving the quality of life of your users.<\/p>\n<p>Developed by Virtual Desk, with over 30 years of experience and success stories in city councils and autonomous communities, the CitizenAI Channel is already making a difference thanks to the use of Artificial Intelligence.&#8221; el_class=&#8221;margen&#8221;]How do we solve it?[\/vc_custom_heading][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; border_color=&#8221;color-xsdn&#8221; border_style=&#8221;solid&#8221; shift_x=&#8221;1&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;3\/4&#8243; uncode_shortcode_id=&#8221;193166&#8243; css=&#8221;.vc_custom_1748398982012{border-left-width: 1px !important;padding-top: 6% !important;}&#8221; border_color_type=&#8221;uncode-palette&#8221;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; limit_content=&#8221;&#8221; uncode_shortcode_id=&#8221;115228&#8243; css=&#8221;.vc_custom_1748398372065{padding-right: 4% !important;padding-left: 4% !important;}&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; sub_reduced=&#8221;yes&#8221; subheading=&#8221;We resolve queries and procedures in record time, improving the citizen experience.&#8221; uncode_shortcode_id=&#8221;143870&#8243;]Agility[\/vc_custom_heading][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; sub_reduced=&#8221;yes&#8221; subheading=&#8221;Automated processes that reduce errors and waiting times.&#8221; uncode_shortcode_id=&#8221;132507&#8243;]Automation[\/vc_custom_heading][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; sub_reduced=&#8221;yes&#8221; subheading=&#8221;Customer service available via web, mobile and chatbots for your convenience.&#8221; uncode_shortcode_id=&#8221;172000&#8243;]Multi-channel support[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; limit_content=&#8221;&#8221; uncode_shortcode_id=&#8221;115228&#8243; 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