Case study
MORE THAN 7 MILLION DAILY TRIPS ARE MANAGED
The CRTM needed to evolve the system towards contactless card-based systems, whether the latter are physical or virtual.
The Madrid Regional Transport Consortium (CRTM), responsible for coordinating a network of over 40 operators managing more than 7 million daily journeys, collaborated with Virtual Desk to modernize its ticketing system. The implementation of the BIT (Intelligent Transport Ticketing) platform has transformed the user experience and optimized public transport management in the Community of Madrid, offering an innovative, efficient, and secure solution.
The CRT needed to digitize its ticketing system, based on magnetic tickets, which hindered the flexibility and efficiency of the transport system of the Community of Madrid.
+ 5M €
In annual costs
90%
Prolonged delays
100%
Lack of interoperability
The biggest challenge was to design and build one of the world's most advanced contactless ticketing solutions.
- Obsolete technology: The system based on magnetic stripe tickets (Edmonson) was inefficient, consumed 7 tons of paper per year and limited the flexibility of the fare system.
- Large volume of data: Managing more than 100 million monthly validations, 3.5 million personalized cards and 6 million anonymous cards required a robust platform.
- Complex coordination: The network included more than 20 points of sale and more than 40 operators, which demanded a solution that integrated data from multiple sources.
- Security and fraud: It was crucial to implement anti-fraud measures and ensure the security of transactions.
Virtual Desk designed and implemented the BIT platform, a contactless-based ticketing solution that included:
- Contactless ticketing system: Replacement of magnetic stripe tickets with contactless smart cards, supported by SAM (Security Access Module) and HSM (Hardware Security Module) modules with advanced cryptographic systems.
- Integral management platform: Capable of processing data from more than 20 sales networks and validations from more than 40 operators, handling an exponential volume of transactions.
- Advanced features: Personalization management, marketing, loading and reloading of tickets, card restoration, and control of lists of prohibited cards.
- Anti-fraud algorithms: Implementation of security measures such as SAM, HSM and specific algorithms to prevent and control fraud.
- User support: Ease of use with 24-hour recharge devices and compatibility with the Virtual Public Transport Card for mobile phones.
Virtual Desk's BIT platform has revolutionized our ticketing system, making public transport in Madrid faster, safer, and more sustainable. This solution has allowed us to efficiently manage a complex network and improve the experience for millions of users.
Our platform guarantees accurate, real-time data exchange between institutions, improving reliability and providing a more efficient service for dependent individuals.
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