A unified and interoperable solution for municipalities and autonomous communities that optimizes management and offers a 360º view of the citizen
SOCYAL promotes the digitization of Social Services in more than 1,100 municipalities and is the most widely implemented solution in the autonomous communities, optimizing primary care, dependency and disability with an agile, modern and efficient platform.
Case studies
is a comprehensive, modular, and interoperable platform specifically designed to modernize and unify the management of municipal social services. Its flexible architecture allows municipalities to fully digitize all their processes, from primary care to dependency and disability services, centralizing information in a Single Electronic Social Record (SER) that guarantees a coherent, complete, and up-to-date view of each citizen. The solution stands out for its ability to integrate with existing municipal systems—registry, land registry, administrative processes, portals, and regional systems—eliminating redundancies and enabling every professional to work with reliable, real-time information.
Thanks to its focus on efficiency, SOCYAL helps reduce waiting lists, speed up processing times, improve coordination between teams and systems, and guarantee more humane, personalized and quality care, becoming a key ally for more than 1,100 municipalities and being the most widely implemented in the Autonomous Communities.
- Real interoperability with municipal and regional systems, enabling seamless communication between the HSU, municipal systems, and regional systems, without duplicating tasks or entering data more than once.
- Full integration with the city council’s corporate systems: municipal register, mapping/territory, case management systems, electronic processing, digital signatures, appointment booking portals, and any other key municipal solution.
- 360º view of the citizen, grouping all relevant social information on a single screen: files, interventions, history, aid, assessments, appointments, referrals, and internal communications.
- Reduced waiting lists. Experience how citizens perceive an improvement in city council services thanks to process automation, the elimination of repetitive tasks, and a design focused on streamlining the daily management of teams. professionals.
- Total modularity, allowing each municipality to activate only the modules it needs: primary care, home care services, gender violence, document management, appointments/calendar, one-stop shop, among others.
- True unification of management, replacing disconnected systems with a single platform that improves internal coordination and facilitates data-driven decision-making.
Integrated modules
The citizen at the center of the technological strategy in Social Services
Módulo de Servicio de Ayuda a Domicilio
It enables and optimizes the management of processes for specialized home care and support services, including co-payments, provider integration, etc.
Módulo de Violencia de Género
A comprehensive solution that allows the creation and access to all information, with specialized sections to document episodes of violence, identify associated problems, and link related files.
Módulo de Cita Previa y Agenda
Automate appointment management and optimize scheduling processes in municipal social services areas.
Módulo de Ventanilla Única
It allows the professional to directly access, through a single screen, a single record with all the information registered by each citizen.
Módulo de Diagnóstico Social
It allows you to create and customize forms and questionnaires according to the specific needs of each case, guaranteeing a comprehensive assessment adapted to each context, giving more detailed treatment to each citizen.
Módulo de Subvenciones
Integral solution for the unified and efficient management of municipal subsidies per citizen, from application to award, including all requirements, supporting documents, reasons for exclusion, documentation generated in the application and follow-up.
Módulo de Censo de Vivienda Precaria
It allows for the identification, registration, and monitoring of substandard housing, providing a comprehensive view of housing conditions. It facilitates the detection of situations of residential vulnerability, enabling efficient planning of interventions and resources.
Módulo de Comedores Sociales y Comidas a Domicilio
It comprehensively manages and administers the files of individuals receiving food assistance or benefits. This includes managing capacity, allocating places, and controlling incidents in soup kitchens, ensuring the efficient use of resources.
Módulo de Prestación Económica AES
It ensures the efficient and equitable administration of financial benefits for vulnerable individuals. It manages the entire aid cycle, from application to granting, including requirements and processing, both automatically and through professional assessment.
Módulo de Prestaciones Económicas de Inclusión Social
It administers aid intended for people in vulnerable situations. It manages social exclusion cases, including the application and verification of requirements, as well as the processing both ex officio and based on professional criteria.
Módulo de Prestaciones Económicas No Periódicas
Management of Individual Non-Periodic Aid (AINP) files. It incorporates a scoring system that automatically calculates the percentage of aid based on the user's income and the composition of their family unit.
modulo-insercion-laboral
A comprehensive solution for managing and tracking files, and providing access to employment opportunities for vulnerable individuals. It allows users to register and manage their work and training history and define personalized job placement plans.
Módulo de Proyecto Intervención
They have their own menu option and are visible from the cases and in the single window from where access to them is allowed.
Módulo de Sistema de Información de Dependencia
Designed to track the files of users in situations of dependency, managed by the Autonomous Community.
Módulo de Teleasistencia
It allows for efficient management of remote support services, ensuring a fast and personalized response to citizens' needs.
Módulo: Talleres y Actividades
Management of workshops held at the town hall. A workshop is defined as a course or event that will last for a period of time, taking place on different days, and which allows for participant registration.
Módulo de Medidas Judiciales para Menores
Comprehensive solution for the administration and monitoring of court files, guaranteeing structured and efficient control of each case.
Módulo de Expediente de Menores (medidas de protección)
Administration and monitoring of cases related to the protection and well-being of minors in vulnerable situations.
Módulo de Gestión de Atención a Personas con Discapacidad
It allows the complete management of files for the care of people with disabilities.
Módulo de Gestión de Salud Mental
This module allows for the comprehensive management of functional diversity files, covering everything from initial registration to referral to appropriate resources.
Módulo de Administración y Configuración
Centralized control for managing and customizing the application, allowing its operation to be adapted to the needs of each entity.
Módulo de Seguridad
Advanced management of roles and users, ensuring precise control over access and permissions within the application.
Market needs
Limitation of collaboration
SEGISS creates critical problems and inefficiencies
Demand for services
It increases due to aging and the crisis.
Obsolete systems
Systems like SEGISS and ASP cause inefficiencies.
Data unification
Collaborative tools and unified data are lacking.
How do we solve it?
AI4Transportation integra analítica avanzada e IA con múltiples fuentes de datos (ticketing, CDRs, IoT, tracking de apps), garantizando una gobernanza del dato robusta, con virtualización y trazabilidad del linaje de la información.
- Optimización de la movilidad: generación de matrices Origen-Destino y cadenas modales.
- Modelos avanzados: para transporte público y privado, incluyendo predicción de la demanda.
- Análisis espacial: clustering de demanda y detección de puntos de atracción/detracción en las ciudades.
Todo ello respaldado por una infraestructura y software que asegura la calidad, seguridad y accesibilidad de los datos en un ecosistema unificado.
Solution
How do we solve it?
Virtual Desk's SOCYAL platform transforms the management of social benefits and services, offering a comprehensive solution that optimizes processes, improves coordination, and ensures personalized attention. Designed for public administrations, SOCYAL centralizes information to expedite the delivery of aid and services.
Successfully implemented in multiple municipalities, SOCYAL allows for the efficient management of financial benefits, home care services, and social inclusion programs, ensuring a positive impact on the community.
Data Centralization
Eliminate duplicate files with a Single Social File, unifying citizen information.
Social and Healthcare Coordination
It integrates social and health systems for more efficient and collaborative planning
Improved Accessibility
It offers digital channels such as appointments and mobile consultations for more personalized attention
Operational Efficiency
Automate administrative processes, reducing time and costs in the management of social services
Data sources
Unique Social History
Systems Integration
Process Automation
Intuitive Control Panel
Analysis and reports
Social and Healthcare Coordination
Case Management
Multiplatform Accessibility
Data Security
Request information
Request more information about Virtualdesk products and solutions. Complete the form to connect with our team.
