Case study

Intelligent Data Ecosystem of the Madrid Health Service (SERMAS)

New technologies are transforming how the healthcare sector manages crises such as pandemics. The need to integrate disparate data is forcing the optimization of analysis and decision-making based on artificial intelligence.

The COVID-19 pandemic in the Community of Madrid has highlighted the importance of unifying clinical information from multiple sources to effectively combat the virus. Virtual Desk has implemented its Big Data on Cloud Platform solution in the Madrid Health Service (SERMAS), integrating data from primary care, specialized care, public health, and pharmacy, improving pandemic management and enabling the development of use cases with advanced analytics to focus on what matters most: the health of citizens.

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Case studies

Integrating heterogeneous information from multiple systems was a critical challenge in combating the pandemic

+ 5M €

In annual costs

90%

Prolonged delays

100%

Lack of interoperability

Integrating heterogeneous information from multiple systems was a critical challenge in combating the pandemic

  • Inefficient processes: Data scattered across different systems caused delays in analysis and difficulties in obtaining real-time insights.
  • Lack of integration: Existing systems did not allow for the agile unification of clinical information, limiting the response to the crisis.
  • Growing demand: The pandemic required a rapid analysis of contagion patterns, comorbidities, and external factors for effective management.
  • Operational complexity: Handling massive volumes of heterogeneous data, with millions of variables, represented a challenge for applied artificial intelligence.

Virtual Desk developed and implemented a Big Data on Cloud Platform, based on IBM's Cloud Pak for Data (CP4D) solution, which includes:

  • Total integration: Unification of primary care data, hospital GIS systems, Public Health alerts and pharmacy to form the RCPC (COVID Patient Clinical Registry).
  • Advanced analytics: Tools to develop use cases related to COVID, applying artificial intelligence.
  • Cloud infrastructure: Scalable deployment that allows for the efficient ingestion and processing of heterogeneous data.
  • Regulatory compliance: Security measures aligned with regulations such as the GDPR to protect sensitive patient data.
  • Flexibility and adaptability: Designed to evolve with new analytical needs and changes in the pandemic
Progreso 100%

It is the efficient management of clinical data in real time without interruptions or loss of information.

Concrete Results, Real Impact

We transform data into innovative solutions that generate tangible and sustainable changes for your organization.

  • Construction of analytical models: Obtaining knowledge about contagion patterns between Basic Health Zones.
  • Analysis of influencing factors: Evaluation of how mobility, comorbidities and sociodemographic factors affect virus transmission.
  • Predictive models: Development of predictions for contagion, hospitalization and ICU admissions, improving health planning.
  • Improved decision-making: Data unification has freed up resources to focus on preventative and reactive strategies.
  • Quick and easy implementation: The solution was quickly integrated into the existing SERMAS systems, with smooth adoption.
  • Greater operational efficiency: Reduced data analysis times, allowing for more agile responses to the pandemic.
Measurable Benefits

250K+

Daily Requests

Efficient management of synchronous and asynchronous transactions without interruptions or service degradation.

Measurable Benefits

60%

Time Reduction

Significant acceleration in the analysis of files, applications, assessments and transfers between entities.

Measurable Benefits

100%

Traceability

Full visibility of all transactions for comprehensive control and simplified audits.

Our platform guarantees accurate, real-time data exchange between institutions, improving reliability and providing a more efficient service for dependent individuals.

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Cutting-edge Interoperability Solutions

Discover how Virtual Desk can optimize the systems of your public or private organization with advanced technology tailored to your specific needs.

Our solutions comply with the National Interoperability Framework (ENI) and are designed to integrate seamlessly with existing systems.

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