A SOCYAL solution with generative AI
Connecting citizens and administrations efficiently
Case studies
SOCYAL’s Citizen Channel is the solution that connects municipalities with people, offering accessible procedures without travel.
- AI Appointment Management: Automatically assigns appointments based on professional availability, location, and schedule.
- Accessibility: Intuitive platform available 24/7, accessible from any device.
- Security: Advanced data protection with next-generation encryption.
- Integration: Compatible with existing government systems for a seamless transition.
- Process Automation: Simplifies administrative processes, reducing time and errors in service management.
Market needs
Efficient Communication
Citizens demand fast and direct channels to interact with the administration.
Transparency
Need for clear and accessible processes to build trust.
Digitization
Adapting to a digital environment to reduce bureaucracy.
Data unification
Collaborative tools and unified data are lacking.
How do we solve it?
AI4Transportation integrates advanced analytics and AI with multiple data sources (ticketing, CDRs, IoT, app tracking), ensuring robust data governance with virtualization and lineage traceability.
- Mobility optimization: generation of Origin-Destination matrices and modal chains.
- Advanced models: for public and private transport, including demand forecasting.
- Spatial analysis: demand clustering and detection of pull/pull points in cities.
All of this is supported by an infrastructure and software that ensures data quality, security, and accessibility within a unified ecosystem.
Solution
How do we solve it?
It uses Generative Artificial Intelligence to manage appointments, provide information on personalized services, and streamline the required documentation, all available 24/7.
Its interoperability with existing systems, its efficiency, and the reduction of waiting lists make it an indispensable tool for improving the quality of life of your users.
Developed by Virtual Desk, with over 30 years of experience and success stories in city councils and autonomous communities, the CitizenAI Channel is already making a difference thanks to the use of Artificial Intelligence.
Agility
We resolve queries and procedures in record time, improving the citizen experience.
Automation
Automated processes that reduce errors and waiting times.
Multi-channel support
Customer service available via web, mobile and chatbots for your convenience.
Features
Case management in a collaborative environment
It facilitates the tasks of professionals who provide care services of different kinds and facilitates interaction between different professionals in the same case.
Automatic appointment scheduling
Optimize appointment allocation based on service availability at each unit, social worker schedule, and location
Comprehensive vision of citizenship
They integrate the management of appointments, interventions, procedures and benefits into a single system, offering a 360° view of each case.
Integration with other systems
It connects with municipal, regional and national systems
Transparency and citizen access
It establishes a new communication channel, allowing citizens to obtain information about benefits for which they are eligible, manage appointments, etc
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