Unique Social History (HSU)
A solution that integrates social services data
to offer a 360° view of the citizen,
improving coordination and efficiency in management.
Case studies
This solution guarantees social service professionals centralized access to all relevant social information and documentation, providing them with a 360º view of the citizen and their family environment.
Our Unique Social History (HSU) is based on ACM (Advanced Case Management) technology, natively integrating the following features:
- Business Process Management (BPM)
- Business Rules Management (BRMS)
- Document Management
- Business Intelligence (BI)
- Integration with other information systems
Benefits of the solution
Unified registry
It unifies all social information on one accessible platform, eliminating data silos and allowing immediate access to complete citizen histories.
Integration with External Systems
Automate repetitive processes and optimize workflows, reducing the time spent on administrative tasks and allowing professionals to focus on user support.
Intuitive control panel
It implements advanced encryption protocols and complies with regulations such as the GDPR, guaranteeing the protection of sensitive data and the privacy of citizens.
Analysis and reports
It provides analytical tools and detailed reports to identify trends, assess needs, and plan effective social interventions.
How does the solution work?
It implements a Single Repository of Social Services Users that provides common components of people, territory, and variables used by the information subsystems, thus avoiding data duplication.
With SOCYAL's Single Social History (SSH) solution, duplication and information silos are eliminated, guaranteeing an improvement in the quality of care, which is provided comprehensively and efficiently.
VIRTUAL DESK has the leading Single Social History (SSH) solution in Spain, implemented in several Autonomous Communities and more than 1,000 Spanish municipalities.
Features
Unified registry
It stores social data in a structured way, including medical, educational and social histories, accessible from an intuitive interface.
Integration with External Systems
Connect with government databases, health systems, and other platforms for seamless, comprehensive management.
Intuitive control panel
It offers a user-friendly interface for professionals, with advanced search tools, filters, and real-time data visualization.
Analysis and reports
Generate customized reports and statistical analyses to support strategic planning and evaluation of social programs.
Digital Transformation for All Sectors
At Virtual Desk, we recognize that every industry faces unique challenges that require customized technology solutions. Our tools are designed to drive digital transformation and improve operational efficiency, enabling organizations to focus on their mission while adapting to a changing environment.
Health
Public
Social services
Transportation
Digital transformation for all sectors
At Virtual Desk, we recognize that every industry faces unique challenges that require customized technology solutions. Our tools are designed to drive digital transformation and improve operational efficiency, enabling organizations to focus on their mission while adapting to a changing environment.
Planning and management
Public sector
Social services
Transportation sector
Transformación Digital para Todos los Sectores
En Virtual Desk, reconocemos que cada sector enfrenta desafíos únicos que requieren soluciones tecnológicas personalizadas. Nuestras herramientas están diseñadas para impulsar la transformación digital y mejorar la eficiencia operativa, permitiendo que las organizaciones se concentren en su misión, adaptándose a un entorno cambiante.
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