Case study
Getafe City Council adopts the SOCYAL platform to digitize primary care processes for citizens
At Virtual Desk, we think and work with the goal of improving citizens' quality of life through technology, and this time, it is the citizens of Getafe who will benefit from the application of technology to their city's infrastructure and services. The reason is that the Getafe City Council has signed a contract with Virtual Desk for the implementation of an integrated social services system that will digitize the processes associated with primary care for citizens.
The Getafe City Council, committed to improving the quality of social services and primary care for its citizens, has adopted the Virtual Desk SOCYAL platform. This technological solution has digitized and optimized service processes, offering a more efficient, accessible service focused on the needs of Getafe's residents.
It was impossible to interact between different levels of municipal management and with the citizens
+ 1,2M €
In annual costs
80%
Prolonged delays
100%
Lack of interoperability
The platform that will allow these services to be offered is SOCYAL, the most widely implemented platform in Spain, designed by Virtual Desk to optimize the management, costs and deadlines that currently exist in the relationships between the public administration and citizens in the field of social services.
- Inefficient manual processes: Traditional management generated delays and errors in serving citizens.
- Limited coordination: The lack of integration between social and health services hindered smooth and personalized care.
- High citizen demand: The diversity and volume of the population required an agile and scalable solution to meet varied needs.
Virtual Desk implemented the SOCYAL platform, a technological solution specifically designed for the digitization of social services, which included:
- Integral cloud management: A centralized platform that unifies primary care, social and health data to facilitate real-time coordination.
- Advanced automation: Tools to optimize the management of appointments, histories and resources, reducing the administrative burden.
- Intuitive and accessible interfaces: Designed for professionals and citizens, with an emphasis on usability and the inclusion of vulnerable groups.
- Security and regulatory compliance: Implementation of measures aligned with the GDPR to guarantee the protection of sensitive data.
Virtual Desk's SOCYAL platform has revolutionized how we manage primary care, allowing us to offer a more efficient and personalized service to the residents of Getafe. It is a key step towards modernizing our social services.
Our platform guarantees accurate, real-time data exchange between institutions, improving reliability and providing a more efficient service for dependent individuals.
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