Success story
THE MOST VULNERABLE PEOPLE DEMANDED BETTER SERVICE
The Government of Aragon has transformed the management of its Social Services for primary care, disability and dependency through the implementation of an advanced platform developed by Virtual Desk.
Virtual Desk designed a modern and scalable system that centralizes information, automates key processes, and lays the foundation for evolving towards a Single Social History in the autonomous community.
Before the project, the lack of interoperability, the rigidity of regulations and the absence of a comprehensive vision of the citizen made it difficult to offer an efficient service adapted to the real needs of the population.
42%
Reduction of waiting lists for Dependency
100%
Elimination of the dependency limbo
148 días
Processing of Dependency files
Aragon needed to modernize a fragmented, rigid social system that was poorly adapted to the growing demands of its citizens.
Main challenges:
- €450M social budget, with great pressure to optimize resources and processes.
- 85% prolonged delays, generating significant delays in sensitive files.
- 100% lack of interoperability, preventing the exchange of data between regional and municipal levels.
- Technological rigidity, which made it difficult to adapt to changing regulations and territorial particularities.
- Fragmentation of information, duplicated between Primary Care, Disability and Dependency.
- Need for a complete view of the citizen, to improve planning and personalized attention.
Virtual Desk built the most advanced regional Social Services information system in Spain, structured around three interoperable platforms, designed to completely transform social management in Aragon.
Componentes principales de la solución:
- Digital File Management: Unified files per citizen for Primary Care, Disability and Dependency.
- Automation of procedures: Reduction of errors and times in applications, referrals and allocation of resources.
- Integration with external systems: Connection with regional, municipal databases and complementary sources for comprehensive management.
- Intuitive Dashboards: Real-time panels for analysis, operational monitoring, and strategic planning.
- Advanced report generation: Customized statistics and reports for evaluation and decision making.
- Case follow-up: Monitoring the progress of each intervention and adapting to the specific needs of the citizen.
The Virtual Desk solution allowed us to serve citizens more quickly and efficiently, with full control, traceability and reliability.
Our platform guarantees accurate, real-time data exchange between institutions, improving reliability and providing a more efficient service for dependent individuals.
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