Case study
La Rioja needed to better serve its citizens.
The Government of La Rioja, within its strategy to modernize Social Services, considered the implementation of a smart card for citizens and the replacement of obsolete systems that prevented interoperability.
The solution had to adapt to regulatory and organizational changes, improve efficiency, and respond to the increased social demand in the territory.
With a commitment to improving social care, optimizing resources, and offering a more accessible service, the region entrusted Virtual Desk to design an advanced technological solution that would digitize processes, streamline procedures, and facilitate people-centered management.
+180M€
Social budget
80%
Prolonged delays
100%
Lack of interoperability
La Rioja needed to completely renew its social system to guarantee a modern, scalable and accessible service to all citizens.
- €180M social budget, with pressure to modernize processes and optimize investment.
- 80% of prolonged delays in social files and procedures.
- 100% lack of interoperability, with systems disconnected between organizational levels.
- Inefficient data management, with manual processes that generated errors and slowed down service.
- Growing demand, especially among dependent populations and vulnerable groups.
- Need for flexibility, to adapt processes to changing regulations.
Virtual Desk designed a comprehensive solution that digitizes social management, centralizes information, and improves the operational capacity of professionals.
Main components of the solution:
- Centralized cloud-based management platform: Integration of social data and, when necessary, complementary health data, to provide a complete view of the citizen.
- Automation of key processes: Optimization of appointment management, social histories, resources and case tracking.
- User-friendly and inclusive interface: Designed for professionals and administrators, with training to ensure its adoption.
- Enhanced security and GDPR compliance: Total protection of sensitive information and complete traceability.
- Basis for future interoperability: Ready to integrate with new systems and services.
The Virtual Desk solution has transformed the way we work, allowing us to offer a more efficient, human, and people-centered service.
Our platform guarantees accurate, real-time data exchange between institutions, improving reliability and providing a more efficient service for dependent individuals.
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