Success story
Comprehensive Social Services System (SISS) for Island Coordination
The Lanzarote Island Council has implemented an Integrated Social Services System (SISS) to unify social management across the island, digitizing processes, centralizing information, and improving coordination between municipalities and island areas.
Virtual Desk designed and deployed a platform adapted to the particularities of the island environment and the requirements of regional interoperability, transforming social care in Lanzarote.
The institution needed an advanced tool that would guarantee complete traceability, efficient planning, and unified access to data, in a context marked by technological dispersion and increased citizen demand.
+ 40M €
Social budget
75%
Prolonged delays
100%
Lack of interoperability
The Cabildo faced significant limitations in providing an efficient and coordinated social service across the island.
Main challenges:
- €40M social budget, forcing us to optimize resources and improve efficiency.
- 75% of prolonged delays in social files.
- 100% lack of interoperability, with multiple unconnected municipal tools.
- Decentralization of information, making it difficult to access up-to-date data.
- Lack of traceability, preventing the complete cycle of each file from being followed.
- Manual processes, generating duplication and delays.
- Need for vertical integration, to coordinate with the autonomous systems.
- Regulatory compliance, especially GDPR, ENI and ENS.
Virtual Desk developed and deployed SISS , a comprehensive and scalable platform designed specifically for island social management.
Main components of the solution:
- Unified management of files and users, with complete traceability of social history.
- SAD module with route planning, action tracking and resource optimization.
- Management of financial aid and benefits, with budgetary control and financial traceability.
- Electronic scheduling and appointments integrated with institutional calendars.
- Advanced document management, with secure storage and intelligent searches.
- Analytical dashboard, with indicators by municipality, area and type of aid.
- Integration with regional systems, guaranteeing vertical interoperability with the Canary Islands network.
- Compliance with GDPR, ENI and ENS, ensuring total data protection and security.
The SISS has allowed us to unify social services management across the entire island. We now work with a single tool that streamlines processes and improves citizen services.
Our platform guarantees accurate, real-time data exchange between institutions, improving reliability and providing a more efficient service for dependent individuals.
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