Case study
Mataró needed to be closer to its citizens.
The Mataró City Council wanted to promote a level of development and incorporation of advanced technology in the field of municipal social services.
The Mataró City Council, committed to improving the quality of life of its citizens, has collaborated with Virtual Desk to implement technological solutions that optimize the management of social services, promoting more efficient, accessible care focused on the needs of the population of Mataró.
It needed greater flexibility to be able to evolve its business processes and rules in response to organizational and legislative changes.
+ 0,8M €
In annual costs
75%
Prolonged delays
100%
Lack of interoperability
The variables that were directly influenced by these consequences were the speed, efficiency and duplication in the procedures and data managed by social services professionals.
- Lack of integration: The social and health management systems were not connected, which generated inefficiencies and delays.
- Diverse population: The city, with a mix of urban environments and varied needs, required flexible solutions to serve groups such as the elderly and vulnerable.
- Resource optimization: It was essential to maximize efficiency in a context of high demand for public services.
Virtual Desk designed a customized technology solution that included:
- Integrated management platform: A cloud-based system that unifies social and health data to facilitate coordination and real-time access.
- Process automation: Tools to streamline appointment management, resources, and case tracking, reducing the administrative burden.
- Accessible interfaces: Designed to be intuitive and adapted to professionals and citizens, with special attention to the inclusion of diverse groups.
- Guaranteed security: Compliance with GDPR and other regulations to protect the privacy of sensitive data.
Our collaboration with Virtual Desk has allowed us to modernize our social services, making Mataró a more inclusive and efficient city. Technology has helped us put people at the heart of our operations.
Our platform guarantees accurate, real-time data exchange between institutions, improving reliability and providing a more efficient service for dependent individuals.
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