Case study
Santa Eulària des Riu Town Hall – Comprehensive Platform for the Management of Municipal Social Services
The Santa Eulària des Riu City Council is modernizing the management of its social services by implementing an advanced technological solution that centralizes information, optimizes care processes and guarantees complete traceability of social interventions.
Within the framework of the digital transformation process of municipal social services, the Santa Eulària des Riu City Council needed a comprehensive tool that would improve coordination between professionals, facilitate resource planning and offer a unified view of social care and assistance.
The current reality of social services demands technological solutions that guarantee efficiency, interoperability, and real-time data analysis.
The City Council faced significant operational challenges, with multiple independent applications and growing citizen demand.
+0,25M€
In annual costs
70%
Prolonged delays
100%
Lack of interoperability
The Santa Eulària des Riu City Council faced key challenges in the comprehensive management of social services:
- Information fragmentation: the data was scattered across different applications and records.
- Lack of traceability: absence of a complete view of social assistance files and benefits.
- Difficulties in internal coordination: need to unify workflows between the areas of primary care, dependency and home help.
- Manual appointment and calendar management: slow processes without automation.
- Regulatory compliance: the need to guarantee security, GDPR and full traceability.
Virtual Desk deployed SOCYAL, an advanced platform that included:
- Comprehensive social records management module, with unified user and service records.
- Management of the Home Help Service (SAD), allowing route planning, time control and monitoring of actions.
- Appointment and scheduling management, automating the allocation of professionals and resources.
- Document management, ensuring the traceability of each intervention and the availability of reports and resolutions.
- One-stop shop and communication with citizens, improving interaction and reception of requests.
- Analytical dashboard, which provides real-time statistics on aids, response times and workloads.
- Regulatory compliance, with security and management measures in accordance with the GDPR and ENI regulations.
The implementation of SOCYAL has brought about a profound change in the way our teams work. We have gained in efficiency, traceability, and analytical capacity, significantly improving the service we provide to our citizens.
Our platform guarantees accurate, real-time data exchange between institutions, improving reliability and providing a more efficient service for dependent individuals.
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