Case study
Digital Modernization of Social Services and the Senior Citizens' Area
Implementation of the SOCYAL platform for the comprehensive management of social services and the elderly area of the Alcobendas City Council.
Digitizing municipal social services and improving efficiency in the management of social resources and programs for the elderly.
It needed greater flexibility to be able to evolve its business processes and rules in response to organizational and legislative changes.
+ 0,7M €
In annual costs
75%
Prolonged delays
100%
Lack of interoperability
The Alcobendas City Council faced several critical challenges prior to implementation:
- Lack of centralized information: data was scattered across different systems.
- Slow manual processes: the registration and tracking of social files required duplication of tasks.
- Difficulty in interdepartmental coordination: a tool was needed to facilitate communication between services.
- Need for complete traceability: those in charge required visibility over every phase of the process.
- Regulatory compliance: ensuring adaptation to the ENS and the GDPR without affecting operability.
Virtual Desk deployed SOCYAL, an advanced platform that included:
- Business process management: Camunda -based workflow engine that allows tracking by file and user.
- Business rules: integration with JBoss Drools to ensure homogeneous and centralized policies.
- Integrated document management: native connection with Alfresco and Onbase for digital archiving and document control.
- Schedule and appointment booking: centralized module that allows scheduling and reminder of appointments via SMS and email.
- Single User Repository (RUUSS): Enables the unification of social data and personalized attention.
- Regulatory compliance: alignment with the ENS and the GDPR, guaranteeing the security of personal data.
- Dashboard and analytics: real-time reports and visualizations that improve decision-making.
Thanks to the implementation of SOCYAL, the Alcobendas City Council has unified the management of social services and senior services, gaining a comprehensive and up-to-date view of citizens' needs. This platform has represented a significant leap forward in efficiency, transparency, and quality of care.
Our platform guarantees accurate, real-time data exchange between institutions, improving reliability and providing a more efficient service for dependent individuals.
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