Case study
ARTEIXO NEEDED TO BE CLOSER TO ITS CITIZENS
The social services sector is not immune to the technological evolution of our society. The Arteixo City Council embraced this philosophy and set itself the goal of digital transformation within the municipality, and especially within its social services department.
The Arteixo City Council, committed to the well-being of its citizens, has collaborated with Virtual Desk to implement technological solutions that optimize the management of social services, offering more efficient, inclusive care adapted to the needs of the population of Arteixo.
It was impossible to interact between different levels of municipal management and with the citizens
+ 0,2M €
In annual costs
70%
Prolonged delays
100%
Lack of interoperability
Given the challenges presented by a dynamic and changing environment, it was essential that the system offer a solution capable of adapting to legal and organizational changes.
- Uncoordinated processes: The lack of integration between social and health services generated inefficiencies and delays.
- Growing demand: The diverse population, including industrial and rural areas, required flexible and affordable solutions.
- Inclusive care: It was crucial to ensure that services reached all groups, especially the elderly and vulnerable.
Virtual Desk designed a customized technology solution that included:
- Unified management platform: A cloud-based system that integrates social and healthcare data to facilitate coordination and real-time access.
- Efficient automation: Tools to optimize appointment management, resources and case tracking, reducing the administrative burden.
- Inclusive interfaces: Designed to be intuitive and accessible, both for professionals and citizens, with an emphasis on vulnerable groups.
- Regulatory compliance: Implementation of security measures aligned with the GDPR to protect data privacy.
Thanks to Virtual Desk, we have modernized our social services, achieving more personalized and efficient care for all residents of Arteixo. Technology has helped us build a more connected community.
Our platform guarantees accurate, real-time data exchange between institutions, improving reliability and providing a more efficient service for dependent individuals.
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