Case study

Castellón needed a 21st-century provincial council

The Castellón Provincial Council managed thousands of paper files and depended on disconnected information systems, making it impossible to properly coordinate the province's Social Services.

Virtual Desk developed a comprehensive digital platform that unifies social information, automates key tasks, and enables more agile, accessible, and people-centered service.

Discover SOCYAL

Committed to improving the quality of care, the Provincial Council was looking for a modern solution that would integrate data, optimize processes and bring the administration closer to the citizens.

+ 10M €

Social budget

75%

Prolonged delays

100%

Lack of interoperability

Castellón needed to evolve towards a modern, interoperable social management system prepared to serve a diverse population.

Main challenges:

  • €10M social budget, with pressure to optimize resources and reduce inefficiencies.
  • 75% of prolonged delays, caused by slow procedures and manual processes.
  • 100% lack of interoperability, making it impossible to share information between municipal and provincial services.
  • Complex administrative processes, which slowed down the management of social resources.
  • Limited access to real-time information, hindering coordination between departments.
  • Need for personalized attention, due to very different citizen profiles in rural, semi-urban and urban areas.

Virtual Desk developed a customized solution that digitizes and unifies the social management of the entire province.

Main components of the solution:

  • Integrated cloud platform: Centralized system for social data and, when necessary, complementary health data.
  • Advanced process automation: Intelligent management of resources, appointments, files, and case tracking.
  • Staff training: Comprehensive training to ensure a smooth and effective adoption.
  • Full regulatory compliance: Enhanced security and GDPR compliance for the protection of sensitive data.
  • Cross-cutting interoperability: Ready to integrate with municipal and regional systems.
Progreso 100%

Thanks to Virtual Desk, we have modernized our social management, improving the quality of life of our citizens and facilitating the daily work of our professionals.

Concrete Results, Real Impact

We transform data into innovative solutions that generate tangible and sustainable changes for your organization.

The digitization of the Provincial Council's Social Services has generated real and sustainable improvements:

  • -35% in administrative times, freeing up resources for direct care.
  • +20% in citizen satisfaction, thanks to faster and more personalized service.
  • Improved interdepartmental coordination, eliminating duplication and facilitating collaboration.
  • Scalable platform, adapted to future needs and growth of the province.
Measurable Benefits

200K+

Social procedures

Efficient management of synchronous and asynchronous transactions without interruptions or service degradation.

Measurable Benefits

60%

Time Reduction

Significant acceleration in the analysis of files, applications, assessments and transfers between entities.

Measurable Benefits

100%

Traceability

Full visibility of all transactions for comprehensive control and simplified audits.

Measurable Benefits

100%

Integrity

Secure unique authentication of the professional across all systems.Compliance with the ENS (National Security Scheme) at all level

Our platform guarantees accurate, real-time data exchange between institutions, improving reliability and providing a more efficient service for dependent individuals.

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Cutting-edge Interoperability Solutions

Discover how Virtual Desk can optimize the systems of your public or private organization with advanced technology tailored to your specific needs.

Our solutions comply with the National Interoperability Framework (ENI) and are designed to integrate seamlessly with existing systems.

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