Case study
A Coruña needed a 21st-century city council
The City Council of A Coruña, immersed in a digital transformation process, continued to manage thousands of paper files and depended on systems that did not interoperate with each other.
Committed to well-being and inclusion, the City Council collaborated with Virtual Desk to modernize its Social Services, moving towards a more efficient, accessible and people-centered model, and complementarily strengthening coordination with health sectors when necessary.
It needed greater flexibility to be able to evolve its business processes and rules in response to organizational and legislative changes.
+ 1,5M €
En costes anuales
85%
Retrasos prolongados
100%
Falta de interoperabilidad
A Coruña needed a modern and flexible platform that would allow it to evolve its processes and adapt to organizational and legislative changes.
Main challenges:
- Annual costs exceeding €1.5M due to manual processes and outdated tools.
- 85% prolonged delays, creating bottlenecks in social care.
- 100% lack of interoperability between municipal systems.
- Limited interdepartmental coordination, hindering work between Social Services and other municipal areas.
- Diverse population: need to cater to very different profiles, from elderly people to vulnerable groups.
- Equitable access: ensuring that services effectively reach all neighborhoods, not just the city center.
Virtual Desk developed a integral Single Social History solution, designed to unify information, improve coordination, and digitize all key processes.
Main components of the solution:
- Unified cloud platform: Integration of all municipal social information into a single system accessible in real time.
- Automation of essential processes: Intelligent management of appointments, resources, referrals and case tracking, reducing administrative burden and processing times.
- Accessible and inclusive interfaces: Designed for professionals and citizens, with a special focus on universal accessibility.
- Interoperability with other municipal and regional systems, facilitating coordination when additional health information was required, without mixing areas.
- GDPR compliance: Security and protection of sensitive data, guaranteeing privacy and traceability.
With Virtual Desk, we have taken a major step towards modernizing our Social Services. A Coruña is now a more inclusive, efficient city, closer to its citizens.
Our platform guarantees accurate, real-time data exchange between institutions, improving reliability and providing a more efficient service for dependent individuals.
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