Case study
Dependent people needed better service
The Government of Castilla-La Mancha promoted a profound transformation of its Social Services, with the aim of improving care for dependent people and modernizing administrative processes.
Virtual Desk collaborated with the Board to design a digital solution that would centralize data, automate processes, and move towards a people-centered electronic Single Social History (HSUe).
The fragmentation of systems, prolonged delays, and the lack of a comprehensive view of the citizen made it difficult to offer an efficient service, especially in a territory with very different urban and rural realities.
+950M€
Social Budget
85%
Prolonged delays
100%
Lack of interoperability
The region needed to restructure its social system to adapt to growing demand and ensure equitable care throughout Castilla-La Mancha.
Main challenges:
- €950M social budget, with the need to optimize resources and processes.
- 85% prolonged delays, creating bottlenecks in key files.
- 100% lack of interoperability, with disconnected systems and duplicated data.
- Fragmentation of information, making it difficult to access up-to-date records.
- Manual processes, which were time-consuming and reduced the capacity for direct attention.
- Diverse demand, with very different needs between urban, semi-urban and rural areas.
Virtual Desk developed a comprehensive platform for Social Services, designed to unify information, automate workflows, and provide a complete user view.
Main components of the solution:
- Unified cloud platform: Integration of social and functional information into a single interoperable system.
- Workflow automation: Intelligent management of appointments, files, resources, and tracking.
- Accessible interfaces: Adapted for professionals and administrators, with support for rural environments.
- Security and GDPR compliance: Total protection of sensitive data and complete traceability.
- Base for the Electronic Single Social History (HSUe): Architecture designed to support the comprehensive view of the citizen.
The collaboration with Virtual Desk has allowed us to take a qualitative leap in our Social Services, offering a more efficient, closer service adapted to the real needs of the citizens.
Our platform guarantees accurate, real-time data exchange between institutions, improving reliability and providing a more efficient service for dependent individuals.
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