Case study

Evolution and Maintenance of the VASSOCIALES Platform

Maintenance, evolution and functional and technical support service for the VASSOCIALES application.

To ensure the operational and evolutionary continuity of the Social Services information system, incorporating usability improvements, advanced analytics and intelligent data exploitation.

Discover SOCYAL

The Valladolid City Council was in the midst of a digital transformation of its social services, whose lack of interoperability hindered the flexibility and efficiency demanded by its citizens.

+ 1,8M €

In annual costs

80%

Prolonged delays

100%

Lack of interoperability

The Valladolid City Council faced structural challenges before the intervention:

  • Lack of integration between municipal and regional applications.
  • Lack of advanced analytics to facilitate decision-making.
  • Need to evolve the interface to improve the experience of professionals.
  • Decentralized and duplicated document management.
  • Security risks and regulatory compliance

Virtual Desk and Inetum responded to these challenges by designing a maintenance model based on quality of service, innovation and proximity to the customer.

The evolution of VASSOCIALES has incorporated significant functional and technological improvements:

  • Usability improvements: interface redesign with a "user-centered design" approach validated by professionals.
  • Process automation: integration of automated workflows for processing, notifications, and tracking.
  • Advanced incident management: combined use of Mantis Bug Tracker and Jira for task, incident, and version control.
  • Advanced analytics and Big Data: incorporation of dashboards with Power BI and Tableau for prediction and analysis of social data.
  • Semantic and syntactic interoperability: use of FHIR, SNOMED CT and HL7 standards for integration with external systems.
  • Enhanced security: access control, internal audits and compliance with the ENS and GDPR.
Progress 100%

The ongoing maintenance of VASSOCIALES has significantly improved the management of social services for the Valladolid City Council. Thanks to Virtual Desk's work, we now have a more agile, interoperable tool, better adapted to the real needs of our professionals.

Concrete Results,Real Impact

We transform data into innovative solutions that generate tangible and sustainable changes for your organization.

  • 50% reduction in incident resolution times.
  • 40% increase in the efficiency of processing social files.
  • Full integration with the regional systems of the Junta de Castilla y León.
  • Automation of citizen monitoring and service indicators.
  • Greater internal user satisfaction due to improvements in usability and performance.
  • Optimization of the use of municipal resources.
  • Increased traceability and control of the life cycle of each file.
Measurable Benefits

125K+

Social procedures

Efficient management of synchronous and asynchronous transactions without interruptions or service degradation.

Measurable Benefits

65%

Time Reduction

Significant acceleration in the analysis of files, applications, assessments and transfers between entities.

Measurable Benefits

100%

Traceability

Full visibility of all transactions for comprehensive control and simplified audits.

Measurable Benefits

100%

Integrity

Secure unique authentication of the professional across all systems.Compliance with the ENS (National Security Scheme) at all level

Our platform guarantees accurate, real-time data exchange between institutions, improving reliability and providing a more efficient service for dependent individuals.

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Our solutions comply with the National Interoperability Framework (ENI) and are designed to integrate seamlessly with existing systems.

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